KFC Liverpool - Litherland Reviews Summary

Customer Service

Pros:

• "Very clean and the staff were great."
• "The food was fine, and they actually got the order correct."
• "The girl who was on the till was lovely! I think her name was Georgina."
• "Everything was spot on, still hot when we arrived home."
• "This is a branch I have been to many times both on my own and with family."
• "Never had a bad experience when going to KFC Litherland."
• "Food/Chicken is really tasty."

Cons:

• "I've tried calling the restaurant multiple times... However I've had no phone calls answered."
• "Food it's self is good but service is diabolical."
• "Terrible service, needed a clean could not offer the NHS discount as it was on the self service screen."
• "Nearly half an hour waiting for order. Staff don't seem organised, very slow service."
• "I was waiting for my order since 3 hours, I call them... nobody takes the phone."
• "With the introduction of JustEat delivering from here it has increased the wait times to ridiculous levels."
• "Staff members were rude whilst talking to me (an adult student)."

Cleanliness

Pros:

• "Very clean and the staff were great."
• "The food was palatable and the venue clean and tidy."
• "Been to this KFC several times in the past few months for takeout and each time it’s been great. Lovely gravy too."

Cons:

• "The place was filthy, overheard a customer say to the cleaning lady that it looked like a bunch of monkeys had been in and she agreed."
• "Absolutely filthy. Spilt drinks & food all over the floor."
• "The restaurant was filthy all the bins were full and there was litter all over the floor."
• "Most tables were covered with rubbish, the bin was overflowing."
• "The state of the customer area was disgusting as well the tables hadn't been cleaned, and the bin was over flowing with rubbish."

Food Quality

Pros:

• "Finger licking good, bargain bucket 6 pieces two choc sundaes one cherry."
• "The chicken gravy was very thick, dark and tasted great."
• "The food was palatable and the venue clean and tidy."
• "Food/Chicken is really tasty."
• "The food here was very fresh and hot and the chicken was not at all greasy."
• "It's always arrives on time. If not early. And it's always hot."
• "All the food is always cooked, the chicken always crispy and the gravy?... Oh the gravy? You can stand your chips up in it every time."

Cons:

• "Ordered large fries on bucket order only got 2 small in the whole bucket."
• "The fillet burger was literally half the size of the bun."
• "Food awful. Chicken been recovered and recooked, they had virtually no stock not even water."
• "The food is the worst from a KFC I have ever tasted, it's overcooked."
• "Every time without fail something will be missing from your order."
• "The chicken breadcrumbs were burnt on the burger and wings and chicken was tough."
• "Their chicken can be too fatty/oily."

Service Efficiency

Pros:

• "It's always quite quick through the drive through."
• "Their drive through was fairly quick to serve us."
• "The meal was ready in seconds what a wonderful service."

Cons:

• "We waited 20 minutes for our food."
• "Nearly half an hour waiting for order. Staff don't seem organised, very slow service."
• "Waited 17 minutes then had meal thrown down in front of me missing the drink."
• "Waited 10 minutes to be served at the drive through and 15 mins more to get 4 chicken mini fillets."
• "Waited 25 minutes for food only for the order to be wrong."
• "Now I've ordered today at 2.55pm and currently waiting for my food at 3.45, that's nearly waiting 2 hours for food."

Order Accuracy

Pros:

• "The food was fine, and they actually got the order correct."
• "I drove past a KFC to get to this one, KFC are known for messing up your order well not this one, I have eaten here for years and never have they once messed up an order."
• "Everything was spot on, still hot when we arrived home."

Cons:

• "Ordered large fries on bucket order only got 2 small in the whole bucket."
• "Terrible service, needed a clean could not offer the NHS discount as it was on the self service screen."
• "All they're bothered about is filling online orders! Two people took wrong orders back while I was waiting, and mine was wrong when I got it home too."
• "Absolute disgrace. Twice in less than a week, this store has got our order wrong."
• "My order was also missing items in store."
• "Im sick of going to this KFC and getting home to find things missing."
• "I Got A KFC On Sunday And I Asked For A Fillet Tower Box Meal Nothing Spicy On It And I Got Home And The Order That I Asked For Was Completely Wrong."