Captain Haddock’s Traditional Fish & Chips Reviews Summary

Food Quality

Pros:

• "The fish and chips were freshly cooked. Very tasty. The fish was one of the best I've tasted."
• "Got a cone of chips, which were freshly cooked and delicious, good price and portion size."
• "The fish was cooked beautifully. The portion sizes were very big and well worth the amount paid."
• "The fish was huge, tasted fresh, the batter was light and crispy with a nice crunch!"
• "The fish was beautifully cooked and was massive! The chips were lovely too."
• "Food was lovely and fresh and the lady behind the counter was so accommodating and friendly."

Cons:

• "The fish was not fresh at all! Rubbery and dry was horrible!"
• "Ordered Food Which Was An Absolute Shambles Along With The Hopeless Girl Behind The Counter Who Couldn't Even Get The Order Right."
• "Yesterday the fish was grey/black, definitely not fresh and probably the worst quality potatoes I've had for a long time."
• "The pie was just awful. It definitely was not fresh. Felt like it had been just microwaved."
• "The fish and chips had been pre cooked. The fish was dry and the chips were almost white and just a soggy mess."

Service

Pros:

• "Guy behind the counter was really friendly. Manners don’t cost a thing."
• "The girl that served me was friendly and professional."
• "Very competitively priced with similar outlets, and very tasty authentic British Fish and Chips. The service itself was on point."
• "Really good customer service by 'Esme & Shanique' and 5 star for both."
• "The lady who works there, I think her name is Tracy. She has to be the most helpful, and kindest person."

Cons:

• "Customer Service is nothing compared to the previous owners. Ordered adult fish bites. Got served just fish bites on its own."
• "I placed an order and was given the wrong food. Staff were not willing to take responsibility."
• "Ordered the smash burger however what I got was just a homemade burger. Onions in the burger were burnt and just ruined the whole flavour."
• "No complaints regarding the food, I ended up waiting over 25 mins to get my order and its not like the place was busy."
• "The service is terribly slow, we ordered a very small order but had to wait 25 minutes."

Value for Money

Pros:

• "Cost £18 and I’d say it’s great value for money."
• "Had the mushy peas and curry sauce and both were nice and fresh too!"
• "The packaging was very clean and very nice and was well secured. The portion sizes were very big and well worth the amount paid."
• "Best Fish & Chips in Leicester! Always Fantastic!! Come here if you're looking for first class food! Good quality and amazing value!"
• "Spotlessly clean shop, friendly service, fish cooked to order, I had large fish and chips as I was really hungry otherwise a standard portion would have been enough."

Cons:

• "Minus one star as I expect sauces to be free like other fish and chips restaurants. Sauces are charged at 25p each medium sized sachet."
• "The burger tasted overly processed and had a weird taste.. Safe to say won't visit this place again or recommend it."
• "Portions are served in a box, of which there is 5 different types. I opted for the large, which is smaller than a regular in every other chip shop."
• "You will have to buy ketchup if you want it which we thought shouldn’t be the case."
• "The portions were considerably smaller than what you get from other local fish and chip shops for the same price."

Atmosphere & Cleanliness

Pros:

• "Place was clean and up to the mark. Overall just a little bit for the price of the food, could have got a students discount here but wasn't prompted during service."
• "Restaurant hygiene: 5/5."
• "The place looks really good, inside and out. Interesting pictures inside of Leicester from yesteryear."
• "Very clean and organised. By far the best fish and chips in Leicester."
• "Living in Birmingham there are no good fish and chip shops. I travel regularly to captain haddock as they have the best tasting fish, never seem to let me down and the girls at the counter and always polite, makes you feel welcomed."

Cons:

• "The overall service was poor, and I was told that I had to put my own salt and vinegar over my own chips which I have never experienced before."
• "I had to see what the fuss is all about. Travelled all the way from Coventry and guess what it was worth it. Excellent quality food served piping hot but patience is required due to how popular the shop has become."
• "As its was a hot afternoon the place was boiling as no aircon."
• "When you live the other side of Leicester and your 6 year old wants mother hubbards and only mother Hubbards. Well done guys. You never fail to disappoint. Keep up the good work. Food on point as always. AAA+++++"
• "Just brought some hmm can't call them chips as they are so anemic. I had to put them in the oven. I thought that doing that they would brown arhhh no!! Also oily I could fry another batch of chips. Not worth £2.50 more like 50p. Wouldn't go back even if they offered me a free meal."