Dentist on the Rock Reviews Summary

Quality of Dental Care

Pros:

• "The work I had done was top class."
• "He was very thorough and made sure everything was done well."
• "I was given a number of options, was looked after so well & I’m so pleased with the results !!”
• "The pain relief was exceptional and I didn't feel anything throughout what was quite an extensive procedure."
• "They really listened to what I wanted in my new crowns and took time to show me 3d images before they were made."
• "I had a broken tooth that was causing me terrible pain, and they were not only quick to diagnose the issue but also provided immediate relief."
• "I was treated by the outstanding Dr. Jack Shreeve and his skilled assistant."
• "I have always left feeling reassured and happy that I've been treated with good care and attention."

Cons:

• "My veneers are composite bonding but are very thin. The shade looks a little yellowish to me."
• "The top of the veneers (where they meet the gums) looks and feels great."
• "After a while my wife kept wearing her retainer she did really well with it but her teeth started to go back to the way they were!"
• "I was informed by my nhs dentist that the Dentist on the Rock could do the specialist treatment I needed, that was not the case."
• "I had to phone for an emergency appointment on the previous working evening and was given an early morning appointment the next working day."

Customer Service and Experience

Pros:

• "The staff are professional and friendly."
• "All the staff are really friendly and helpful, a great dental practice."
• "The entire staff was friendly and welcoming, creating a comfortable atmosphere."
• "The receptionist was friendly and helpful as well."
• "The staff are fantastic and the surgery itself is lovely."
• "Jack and Leanne were just brilliant. Really put my dad at ease."
• "Craig on reception is so welcoming that he truly promotes the ethos of customer service."
• "I would fully recommend Dentist on the Rock to anyone."

Cons:

• "The nice gentleman then came to help book me in for my next appointment and was finalising my visit that day, he asked me if I’d paid for it which I replied yes (as I’m on a plan) and lady on the phone rudely nudged him in front of me and mouthed ‘no she hasn’t’ which made me feel really embarrassed."
• "I was kept waiting for twenty minutes, my X-rays had been sent over from my nhs dentist."
• "We both waited 45 & 65 Minutes respectively to be seen."
• "We were told to wait 5 min outside. 25 min later and several unanswered calls later they finally managed to open the door."