Address: 39 Newnham Rd, Cambridge, CB3 9EY, United Kingdom
Phone: +441223461381
Rating: 4.9
based on 103 reviews.
Professionalism and Expertise
Pros:
"Dr Katherine Chui explained each of the procedures fully before carrying out the work."
"Dr Shreena really caters to the details and explains everything clearly."
"Dr Geeta... cares for her patients, quite methodical and thorough when doing check up."
"Dr Samantha Burnes was a star in ensuring I feel safe and not anxious."
"She is a perfectionist and she is very precise about her work."
"Jack was so kind, welcoming and thorough with his assessment, I was nervous being in a new setting but he made an effort to make me feel comfortable."
"Dr Kish was so understanding, I told him exactly what I wanted done and he did everything and more to make my teeth look incredible."
Cons:
"She’ll charge you a fortune for ‘diagnostics’. £500+ for what eventually turned out to be just a few photos and some X-rays."
"2 days later I emailed the practice to ask about the condition of my other tooth which was turning black near gum and was told that I had to make another appointment for another check up. I was totally disappointed and furious."
"Helen has the most terrible chairside manner, with woeful interpersonal skills and all the finesse of a rhino."
"The service by Shihab Hussein was horrible, rude and unprofessional! Both my wife and I feel frightened."
"Patients are utterly disposable and nothing but a walking piggy bank to her: there to be emptied out, smashed up, and kicked to the kerb."
"I had a wisdom tooth problem so went to Cambridge dental for a check up and was told that I had to be referred to another dental practice for a surgeon extraction which was a bit disappointing."
"However, unfortunately, the admin around the dentistry is a real shambles, and in no way up to the level that the fancy décor might fool you into expecting."
Customer Service and Care
Pros:
"I would definitely recommend, especially if you’re a little bit frightened of the dentist like me!"
"Everyone at Cambridge Dental is always so positive and professional."
"Molly, at reception, is always friendly and efficient."
"The ladies at reception are also very welcoming and friendly."
"Every member of staff is lovely, calm, caring and incredibly friendly."
"The staff and clinicians at Granta Dental offer such a high level of care and customer service that it hardly feels like coming to the dentist."
"The ladies on reception are lovely and welcoming."
Cons:
"Not 5* as I’m still waiting for an orthodontic referral after two weeks for a broken retainer, but I’m not sure how long they usually take."
"Despite booking a week in advance, they call just 2 days before, asking if it were possible move the appointment."
"Most bafflingly, despite the luxury décor and luxury prices, they don't take American Express."
"The last email they sent was the first place where they mention a £10 surcharge because of COVID."
"After I was done, the reception failed to print my multi-thousand pound treatment plan because the printer was out of paper."
"On the day, the reception area had like four people behind the desk, no idea who I was meant to talk to."
"I can't trust their answer and will not go back. I genuinely hope they can do better."
Ambiance and Clinic Environment
Pros:
"The Cambridge dental practice is truly stunning."
"Probably the best and most comfortable I’ve been at the dentist."
"I was utterly gobsmacked by the pulchritudinous interior design - a delight to the senses really."
"The practice itself is beautiful too."
"The surgery has the nicest decor I've ever seen at a dentist's."
"The building and rooms are so clean and the waiting room is lovely."
"The building has the most amazing interior design, it feels almost like a hotel, striking, yet welcoming."
Cons:
"If this place was a hotel, you’d be paying Ritz prices to sleep in a cardboard box."
"I wish I’d never set foot in this place. Please don’t let the premium prices convince you of any competence."
"Quite expensive, but I assume that's what lets them provide the great service they do."