Synergy Dental Bury Reviews Summary

Professionalism and Quality of Care

Pros:

• "I was very impressed with the professionalism and quality of the care I have received."
• "From my first appointment to completion of treatment at the Bury Clinic I was met with a high standard of professionalism, quality and standard of care."
• "Not only have I received first class treatments for my dental needs but I am always impressed by the warm welcome and friendly atmosphere."
• "These guys are great. I was petrified of dentists. They put at total ease."
• "I find all the staff at the practice very friendly and professional. It’s always clean and tidy and on time with appointments."
• "All treatments are so professional and in very nice atmosphere. Highly recommended."
• "The dentist was very professional and he took his time with everything and explained everything to me thoroughly."

Cons:

• "After being kept waiting for 20 minutes after my appointment time, I eventually saw a consultant."
• "Practice has a real lack of respect for people's time, I have had approx 3/4 appointments all rearranged at short notice."
• "Absolutely shocking experience. Never been seen on time. 1 of the male dentists is extremely arrogant to the point where I felt uncomfortable."
• "I will never set foot in that dentist again, and to top it off I had to wait 40 to 45 min after my appointment time each time I went."
• "Disappointing experience. Due to unforeseen traffic conditions and road works we got delayed by 5 minutes from the original appointment time and this is the first instance of being late at the practice."
• "A shock to the system to see Synergy and their associated surgeries operating on pure money and profit rather than patient care."
• "The worst dentist iv been too, stay away from this place iv been to 4 appointments in the past 3 months, as iv had a toothache they don’t bother doing anything all they want is the money."

Staff and Reception

Pros:

• "Thank you for such a lovely experience every time."
• "I must include the girls on reception as they greet you with a smile, on entering the building."
• "I cannot praise this dentist enough, staff are nice and put you at ease and my Dentist Cash was amazing."
• "I can’t express how fantastic the team are at Synergy Bury, Everyone was so lovely and caring, Even for a nervous patient they made me feel happy and relaxed."
• "The staff are very nice and explain everything that they are planning to help you with as well the speed of the service is also very efficient and professional."
• "Phoned up for an appointment, Matt was really helpful and was very nice on the phone."
• "After years of being terrified of dentist finally got the courage to go here the service is brilliant really put you at ease matt the receptionist is one nice polite guy will defo visit again to this practice thanks a lot guys."

Cons:

• "I had an Appointment last week. The Receptionist was Racist."
• "I found the receptionist at the desk to be quite rude and unhelpful."
• "Booked appointment paid 20£ deposit and then they go and cancelled appointment and no sorry no refunds the worst service ever they cancel and the keep money stealing money avoid this place!!!!!"
• "I was already registered with synergy, I booked and paid for a consultation for invisilign and when I arrived I was told the person who does that isn't in on Mondays."
• "The online system allows you to book appointments when the relevant practitioner isn't in the practice."
• "Really disappointed with my partners appointment today. On booking his appointment I was told that he would receive a check up, 2 x rays and a scale for the price I paid."
• "I wouldn't recommend synergy dental practise to anyone."

Cost and Pricing

Pros:

• "Was always worried about going to a private dentist of fear of the costs.. but its similar if not cheaper than the NHS."
• "Fantastic service. Dentist addressed my concerns, dental practice is modern and the price of 20 pounds for a checkup is amazing!"
• "This is by far the best dentist I have ever been too. They were extremely helpful...knew exactly what was best for me an was completely transparent with costs."
• "Service was brilliant. Well recommended place to have bridges and veneers."
• "Excellent service and professional in every way couldn't find fault would certainly recommend this Dental Clinic every time wonder full implant and crown."
• "Abs fantastic Service, had implants done here few years ago, nothing too much trouble for them, best decision i ever made 100 out of 10."
• "Absolutely no hesitation in recommending Synergy Dental in Bury... The only pain? Paying for it! 🥴"

Cons:

• "The prices advertised on the website are totally incorrect. I was quoted over double the payment for what they are advertising."
• "It has been 2 months and after chasing and chasing for my refund I have finally received my deposit refund today - minus a 10% 'Service' charge."
• "I went to see mr mahmood in July for a new bridge as my bridge I had was giving me problems I payed £1,600 i waited 3 weeks with a big gap in my mouth (no temporary bridge was offered ) i finally got the bridge and it wasn’t a colour match to my teeth it’s was yellow."
• "Avoid! They will tell you need work done just to bump the £££ up."
• "The worst dentist/company I have ever come across, wish I would have checked reviews before going."
• "Bad practice... went there to do some filling... he did them said it will be sensitive for 2 weeks 6 month later they still aching.. asked for my deposit back.. didn't get... Do not recommend."
• "A shock to the system to see Synergy and their associated surgeries operating on pure money and profit rather than patient care."

Treatment and Dental Work

Pros:

• "just want to say how happy i am with the service i was provided by synergy dental clinic. Amazing staff and great job thanks to everyone at synergy in bury!."
• "I had an amazing experience at synergy dental clinic under the care of Dr Razvi. I have a daunting fear of needles and get uneasy rather quick; so put off getting the treatment I urgently needed."
• "Dr Aquila has been amazing throughout my journey at Synergy, she always makes me feel super comfortable and is amazing at what she does."
• "Just had a tooth removed here today after I was unable to get accepted for NHS. Wow very smooth procedure, could not feel one ounce of pain, just pressure."
• "I recently visited for some fillings and was reassured, when I expressed that I was nervous, that we could go at my own pace and we could stop if needed."
• "Fantastic experience getting my Invisalign braces and all the support, service and expertise since has been great, I could not recommend more."
• "I had the oxyjet clean following on from my check up. the procedure was quick and with fantastic results - my teeth are much whiter and feel great."

Cons:

• "Felt that dentist they have now just not interested the ones I have had before at this practice have been very good."
• "I wouldnt have given any stars to this company but need this review to be seen, they are very very UNPROFESSIONAL, THEY HAVE NOT ONLY TREATED MY PARTNER WITH DISRESPECT BUT ALSO MESSED HIS MOUTH UP."
• "Worst dental practice I've ever experienced! appointment booked weeks in advance for 3 fillings and clean as I fear the dentist I wanted it all done in one."
• "The worst dentist iv been too, stay away from this place iv been to 4 appointments in the past 3 months, as iv had a toothache they don’t bother doing anything all they want is the money."
• "I had a white filling done 2 years ago at Synergy and I had to have it redone 18 months later at my current dental surgery."
• "My mum had a first visit at this clinic today, I was very disappointed on how the staff looked after us specially the dentist that treated my mum."
• "By far the worst customer service I have ever had. By far the worst bedside manner I have encountered."