Address: Cannock Rd, Penkridge, Stafford ST19 5RY, United Kingdom
Phone: +441785712235
Rating: 4.8
based on 219 reviews.
Quality of Veterinary Care
Pros:
"They are known for always getting the diagnosis spot on."
"The vet Harris was very good and helpful and would recommend."
"They saved bella's first puppy when he was breached."
"The vets are wonderful and their love and dedication for animals shines through."
"Brilliant vets, caring, passionate about their practice and thoroughly professional, John and Lewis I highly recommend."
"The Vetinary staff are extremely capable and they provide expert treatment to a diverse range of animals."
"The vet we spoke to appeared extremely knowledgeable in his profession, on something that we thought would be very difficult to diagnose."
Cons:
"be warned do not use this vet they treated my dog for 8 months for hip displacement when it was cruciate ligament in the knee."
"Since writing my original review we had a very serious incident with one of the vetinary nurses (Emily). She gave us the wrong medication dose for our cat's ongoing condition and it almost ended up killing him."
"Refused to see a dog on an emergency situation as the dog was not registered with them."
"Was looked at by Mark. I’ve never met such an uncaring, rude, incompassionate person in my life."
"Do not use this vet.Vet was a stuck up public school boy who had no interest in my poor dog."
"She was misdiagnosed with another vet but Lewis and Craig quickly diagnosed her and got her the treatment that she desperately needed."
"Do not use this vet.Vet was a stuck up public school boy who had no interest in my poor dog who has been suffering terribly with a bite of some sort."
Customer Service
Pros:
"I wouldn’t go anywhere else. They have always been helpful, sympathetic & understanding and really care for all animals."
"What an excellent service you provide across the whole of the Practice."
"All the staff are friendly, helpful and welcoming."
"Staff always friendly but professional."
"Receptionists, nurses & vets all super friendly & knowledgeable."
"Always receive friendly professional advice."
"All the Reception staff are pleasant and helpful whilst remaining professional and sympathetic."
Cons:
"Called tonight for an emergency out of hours for my poor cat who urgently needed attention. They wouldn't see her as she isn't a patient of there's and said i needed to use an out of hours that was miles away from home."
"Disappointed I had to bring my really old rooster who has respiratory problem for 90 minutes round trip in a box in 25 degrees to get his prescription."
"So my poor boy is suffering, incontinent and cant move at all and the receptionist thought it was ok in a time of distress to talk down and not show any compassion for a poorly pet."
"Only downfall would be the reception staff, sometimes quite rude, which doesn’t correspond with the rest of the setting."
"The only down fall one lady on the reception miserable as hell jesus she was responding to me like killed someone."
"The receptionist I spoke was so rude. Kept trying to hang up on me mid conversation."
"I recommend checking shifts and getting rid of the worker who causes more distress."
Value and Accessibility
Pros:
"good value for money gentle with your pet/s no matter what pet/s people own."
"Great service the best available in my opinion. They think about the animal first every time."
"This veterinary surgery is a clean wheelchair accessible environment all staff are polite & curtious friendly very helpful with great advice when its needed."
"Always get first class service."
"Cost is always fair and actually a lot cheaper than others."
"Combined with a reasonable pricing structure."
"Nor that cheap but we don't want cheap, we want the best for our pets."
Cons:
"I am appalled to hear that a vet from this practice (MARK MINCHER-LOCKETT) was leading the Albrighton Hunt."
"Used this vet for over 30 years & to now learn that a partner is part of a hunt is disgusting."
"When I had a nearly £200 bill I understand why I accepted the bill as my dogs health comes first that was in August now he has a scratch issue again so my wife rang up explained the issue told them all we wanted was the injection again and how much was it going to be she was told £57 again dogs health comes first seen a lady for 4 minutes and was charged £127."
"Also they would not allow my xl bully who is a puppy baring in mind in the vets unless I force a muzzle on his face."
"Really disappointed with the practice pricing policy in lockdown."
"Communication is awful please make sure u state what u want 10 times because there will be hidden charges."
"Charged a full priced consultation fee for 2 minute telephone call, even without seeing the animal."
Professionalism and Compassion
Pros:
"The vets and nurses at Straiton have looked after all our pets for the last 25 years, they have provided an excellent service, all the staff are welcoming and helpful."
"Craig is an excellent vet and the whole team are knowledgeable and friendly."
"These guys genuinely care for our animals and not just their wallets like some vets that we have experienced."
"I feel fully supported by the vets and know that they can help with advice or medical emergencies whenever we need."
"Excellent veterinary practice, all members of staff that I have dealt with are friendly, warm and compassionate."
"They made sure that everything was explained, they were empathetic, and the aftercare has been superb."
"Caring and compassionate staff who want the best for your pets."
Cons:
"I am appalled to hear that a vet from this practice (MARK MINCHER-LOCKETT) was leading the Albrighton Hunt."
"Total horrible man and I would 100% NOT recommend."
"Policies before pets welfare seem to be the order of the day for this business."
"Very unprofessional."
"You guys are the part of the problem what’s going on."
"The RCVS have a CODE OF PROFESSIONAL CONDUCT and it would appear the aforementioned vet is in breach of article 6.5 of this CODE."
"You have a duty of care and should not turn a suffering animal away !"