Sytner Land Rover Portsmouth Reviews Summary

Customer Service

Pros:

• "Customer service as it should be."
• "The team at Guy Salmon and specifically Jordan Chance have been amazing."
• "Everyone is a credit to this business but special mention to Callum (sales), Natalie (service) and Chris (finance)."
• "I would not hesitate to recommend Sytner Land Rover, they provided me with a 5 star experience."
• "Thank you to Jordan Chance for making our Land Rover purchase a smooth process."
• "The immediate service when we walked in was a hundreds times better than that we'd had previously so we were off to a good start."
• "The customer service I received was exemplary."

Cons:

• "Disgusted with the service received at this garage!"
• "All round poor service from this dealer. Buyer beware!"
• "The dealership has since gone MIA again and everyone has stopped responding to polite follow-ups."
• "Had issues from the start, customer service was none exisent until we emailed management."
• "They tell you one thing do another then tell the boss your confused and don’t understand."
• "The only positive was the lovely lady on reception who tried to rectify the situation, the sales staff come across as uninterested and arrogant."
• "This dealer promises lots but delivers nothing!"

Sales Experience

Pros:

• "Luis was amazing. He was so professional and sorted everything for me."
• "Matt, Chris and Richard made the whole experience flawless from start to finish."
• "From stepping into the showroom at Portsmouth to collecting my dream car Luis was amazing."
• "Just brought our second car from Guy Salmon Portsmouth, wouldn't buy from any other dealer."
• "Just taken delivery of a brand new Range Rover Sport. Alistair Stalker was our sales assistant, he was very professional and knowledgeable."
• "Joe, the salesman, who help me through the purchase could not be more helpful and knowledgeable."
• "I'm very pleased to say, my Velar has since proven to be every bit as good."

Cons:

• "Dealer offered us a deal on a second hand discovery sport, when we put the deposit down a day later they changed the finance to £120 a month more expensive."
• "They said it had in 2013 but refused to give me an exact date or mileage, or tell me what work was done."
• "Told us only 1 lady owner when Infact we were the 3rd owner."
• "Due to Guy salmon Portsmouth's appalling customer service, we have had to repair the car and pay the additional costs."
• "A very poor experience at Sytner Portsmouth - Wrong colour car ordered and wrong spec after waiting almost a year for delivery."
• "He asked what car I currently drive, 'a Ford Focus' I replied, to which he became incredibly derogatory and disinterested."
• "How deflated and disappointed I felt when no one bothered to get back to me to discuss my needs and requirements, this has made me feel I am left to do the running around to buy a car rather than be sold one."

Vehicle Quality

Pros:

• "Honestly Land Rover cars put the others in the shade."
• "The work on my car was carried out efficiently and to a very high standard, I was kept informed of what was going on over the 24 hours my car was with them."
• "The car is amazingly good to drive."
• "I'm still having to pay for this car and it's not fit for purpose and quite frankly dangerous."
• "The car was filthy upon collection. Not cleaned inside or outside."
• "One problem (locking cap loss) fixed outside of warranty as a gesture of good will."
• "We still have a vehicle with non-genuine parts and a faulty tow bar which hasn't been fixed."

Cons:

• "The car had a fault with the battery fan, where a nut was left loose in the fan causing a loud noise."
• "Anyway, they had the car in, replaced the exhaust sensor, and the car is now worse."
• "To make matters worse, the car has now broken down (we're only 6 months in!)."
• "Brake issues after 400 miles."
• "These so-called 'approved-used' cars are obviously being signed off without the promised checks."
• "The wheels were refurbished, however, there were a couple of other issues that were promised to be attended to whilst the car was at the dealership. These things were not done …"
• "Poor build quality, poor service."