Leaders Letting & Estate Agents Portsmouth Reviews Summary

Customer Service

Pros:

• "Such great service from the start. Michael was helpful and came back to me within hours of my enquiry to sell."
• "Debbie Nichols as our property manager is always helpful and response to our enquiries and requests promptly."
• "The entire Leaders team were so helpful Natasha even went in and opened the windows for me on the very hot day of exchange when I was stuck in traffic and waited for my arrival long after office hours!"
• "Julia and the rest of the team at Leaders Portsmouth have been absolutely fantastic."
• "Great customer service from kelsie at leader's, she always goes out her way to call me with properties that are about to go on or have come back, very polite and she has great knowledge on what she is talking about."
• "It was very nice to receive a call from Chloe to let me know that everything was on track and to ask me if I needed anything else."
• "Had a great experience with Leaders. Excellent professional courteous service."

Cons:

• "Im getting very desapointed with leaders. They always find an excuse for every issue you have at home!"
• "However, after that, despite numerous phone calls and emails asking for what was happening the solicitor from Jasper Vincent's in Southampton virtually ignored us."
• "Unfortunately, despite my repeated requests over a few months, the management team failed to take any action to resolve the issues."
• "They didn't checked back to see if everything is ok now, nobody came to remove the trap or poison. We still have mouses after 2 weeks since our call to them."
• "The property management team is so unhelpful because the lettings team is fantastic. Management team really letting leaders down."
• "Do not bother with this letting agent. Absolutely disgusting treatment."
• "Horrible communication, negligent staff."

Professionalism

Pros:

• "He is highly responsive over mail or call."
• "Louise is my property manager. She is professional and reassuring. She returns my calls and answers my questions."
• "I'd like to thank Michael Humphrys and the sales team for a seamless and swift completion on my new property."
• "Annie was amazing polite and professional. Explained everything I needed to know."
• "Overall, very people focused and friendly staff, response time is some of the quickest I have come across."
• "I have had a great service for renting my new property through leaders portsmouth."
• "I would have no hesitation to recommend Leaders Fully Managed Service to other landlords."

Cons:

• "Others had commented to us that they are the worst estate agent and we have found no reason to disagree."
• "A complete joke. I have a mould issue and have had done so for a few years. Still haven't resolved my problem."
• "The issue they responded to was the property I'm renting having no hot water, they sent out a plumber who told me it was working I just didn't know how to use it, even though there's still no hot water!"
• "They are bunch of thieves and the organization is setup to extort people. I paid holding fee and didn't move to the property and they couldn't refund and saying no refund policy."
• "Not recommend this as property agent, called lots of time to release deposit and overpaid rental, every time the staff in Leader told me that they would find more information then gave me a call, but never I get a call back."
• "They simply do not care about the well being of their tenants."
• "They don’t reply to the mails and answer to your calls."

Responsiveness

Pros:

• "Hi Robert Comerford, thank you for your help in finding a new apartment, we are happy to cooperate with you, you are very competent, helpful and nice person."
• "Our experience with Leaders Property Management Team was very good since 2015, especially with Louise Martin-Kent, she was very helpful, with a prompt and professional assistance with the inquires that we had in the past years."
• "I particularly want to mention the kind help, support and ongoing assistance of Callum Dootson."
• "Our new property was also purchased with Leaders which made the selling/buying process a bit easier as we were all working together."
• "Thank you Mr Robert for putting my need first and for the sense of security I feel renting with leaders."
• "I recommend leaders agent."
• "I would highly recommend using Leaders."

Cons:

• "They always extort money from student as much as they can."
• "Great on sales and struggling in customer care."
• "When the estate agents opened up again after lockdown we got good communication from Michael Humphries while he was selling the property."
• "All but one issue I've raised I've been told 'we will call you back' which never happens."
• "They are the worst stereotype of untrustworthy unscrupulous estate agents."
• "I would really advice no one to rent with Leaders."
• "I am very dissatisfied, we were the first to call to rent one flat... I didn't like, no respect to customers. I do not recommend."