Peter Cooper Volkswagen Reviews Summary

Customer Service

Pros:

• "Absolutely fantastic service, had my MOT and Service done yesterday couldn't be more happy with what I've paid for."
• "The sales executive was attentive and knowledgeable, guiding me through the range of cars that best suited my needs and budget."
• "I’ve only ever had exceptional service from the staff there, whether it’s from the sales team or servicing department."
• "Very professional and very friendly."
• "Bill made the whole process easy from start to finish."
• "Efficient and personable, the new car experience was first class."
• "I honestly couldn't not fault Harry's customer service and communication."

Cons:

• "If you want to know very little about your purchase and have to continuously chase for responses after being told 'I will call you tomorrow with an update.' Speak to Jake."
• "Poor service, had both my new cars serviced and asked for the cars to be cleaned afterwards. Cars not cleaned as they said they would and Ian Squibb ignored my email when they asked for feedback."
• "We had a terrible experience in this branch."
• "Portsmouth is shocking."
• "Very poor customer service. Booked an appointment to come down 150 miles and buy the car advertised."
• "Shocking customer service from the Portsmouth Branch."
• "Very disappointed with Peter Cooper VW in Portsmouth."

Sales Experience

Pros:

• "Special shout-out to Oliver for all the help and making it such an exciting experience!!"
• "I wanted to leave some positive feedback for Oliver W. who works here."
• "Great customer service by Oliver when I purchased my T-roc."
• "Make sure you ask for Ian Coe in sales as he is absolutely great."
• "He helped me find the right car I was looking for and made it a really smooth process!"
• "Oliver led me through the sales process with great knowledge and consideration."
• "Oliver in the sales team was excellent in providing me with all the information I required without any pressure."

Cons:

• "Poor car descriptions AVOID!!"
• "The salesman man also stopped responding to my emails."
• "I will not be recommending Peter Cooper to our friends and family."
• "Never have I known such levels of rudeness and misinformation."
• "Terrible, visited this dealers to look at buying a GolfR or GTI after having just sold my Focus RS, spent about twenty mins in the showroom sitting in an R and a gti and was totally ignored by the staff, not even a good morning or a hello!"
• "No acknowledgement from any of the sales team and no apology from the salesperson."
• "Awful customer service. I found Nick rather patronising and rude when trying to enquire about the price of a car."

Vehicle Quality

Pros:

• "I love my car. It's great and has some wonderful features."
• "The vehicle had a couple of bumps / scratches which needed tending to, Lily kept me updated throughout the whole process."
• "The car itself is lovely to drive and the pre-sales service was great."
• "I’ve had issues with my polo... Peter cooper service department was just brilliant, they are super busy so I had to wait 2 weeks to be seen but it was worth waiting."
• "I bought a brand new vw tiguan in march 2016 from them but the car has a clunking noise from new.I have taken it back to them several times they still have not been able to find the problem."
• "Bought a 2nd hand Golf SV from Peter Coopers at the end of May. The car itself is lovely to drive and the pre-sales service was great but since we’ve had it, in 6 weeks, one car key has failed and had to be replaced, the car battery has died and a brake light has failed!"
• "I’ve just brought a brand new VW Polo from VW in Portsmouth."