Ray Chapman Motors Volvo Bradford Reviews Summary

Customer Service

Pros:

• "The team were friendly, professional and assisted me fully with my requirements, from phone call to collection."
• "Everybody goes out of there way to help you.... especially Steve in servicing who is a really nice, genuine and helpful guy."
• "Malcolm provided an excellent service from start to finish including a full walk round of the vehicle and run through of its features."
• "We received an absolutely 1st class service from Russell at Clive Brook Bradford recently."
• "Fantastic support buying my new used volvo."
• "Great customer service. I replaced a Porsche Macan with an XC40 P8 all electric car."
• "Great service today from the Shaf and the team at Bradford Volvo."

Cons:

• "Tried web page box. No response."
• "There has been no post delivery follow up to see if I’m getting on ok with the car and all it’s tech."
• "It's really ridiculous that they don't value people's time."
• "Absolutely shocking avoid at all cost, just waiting for my deposit money back."
• "Mixed service. Initial contact was good... Thereafter phone calls weren’t returned."
• "Not impressed, rang when recall came, told to ring back in a month, did so, told to ring back in another month."
• "Rang 6 times for Bradford Service. No answer then disconnects."

Sales Experience

Pros:

• "Malcolm = great sales advise. Honest and simple advice no BS."
• "Don't go anywhere else for a Volvo!"
• "I dealt with Derek who was most helpful from arranging a test drive at short notice."
• "Regular updates on the order, great advice, solid honest opinion."
• "Malcolm was fantastic in assisting us find the right family car."
• "I was quickly and professionally engaged by Malcolm Hart who was happy to show me the car I was interested in."
• "Derek the salesman was remarkable he answered all our questions and handed the car over in an exceptional manner nothing was too much for him."

Cons:

• "Sorry, came in today to purchase a v40 we asked the rep if we can purchase the car on hp or purchase it outright and we did not want pcp, he left us to work out a price for hp, 4 times we told him we did not want pcp, he then came back and said that we have worked out a cracking deal on pcp, what a waste of 25 mins of our life, not impressed and a lost sale."
• "If you want a Volvo do yourself a favour a go elsewhere."
• "So rewriting my review as I went to the shop I rated the store 2 stars and now its a 1 star as I turned me to view a vehicle got completely blanked as I walked about so ended up leaving very unprofessional."
• "This was their chance to shine as I got my vehicle from a rival dealer in Leeds after Russell in sales wasn't interested in us (Feb 2018)."
• "I was on way from south Manchester to there for see the car they called me say they couldn’t find the car key!!!"
• "They are completely unprofessional👎🏻👎🏻"
• "I'm amazed that they advertise a car for sale and then they made appointment to see the car."

After Sales Support

Pros:

• "Great dealership we bought our family car here 2 years ago from a great team of staff and they have looked after us very well ever since."
• "The company acted with respect and integrality making sure I was not inconvenienced and keep me in the loop of the status of repairs."
• "All the staff at Clive Brook Ltd have been great including those people in after sales service - nothing is too much trouble."
• "Clive Brook stood by their sale promise and lifted the car back to Bradford for inspection and repair under warranty."
• "Fantastic service from Russell and the team on Saturday."
• "Clive Brook Volvo are prompt, professional and personal to deal with – they truly live the Volvo experience!"
• "I will certainly be returning… Well Done & Thank you."

Cons:

• "I then asked to get my deposit back and was told this would be instant and 3 days later and after several phone calls and emails still nothing received."
• "Absolutely could not care less about you when there is something wrong. Attitude of the service desk is dreadful."
• "I had to chase up several times."
• "After several phone calls promising an invoice to prove th update was performed i was just ignored."
• "The true litmus test is the after sales service; I'm still owed a rear wiper and touch up paint. Let's see how they manage this.. will they call me when the products arrive?"
• "Recently I had been experiencing problems with my Volvo v40... They then came back to me and stated that they don't know what the problem is with the vehicle and then proceeded to say that I should take the car back as they outright refused to fix it."
• "Had breakdown out for a traction control warning recommended by the dealer the breakdown says go to dealer they did same checks but assured me it would be more indepth I was wrong did no physical work no wheels of visual inspection problem still exists no appointments for two weeks waste of a morning hope the car is safe."

Overall Satisfaction

Pros:

• "We will certainly return in the future."
• "Pleasant experience, friendly staff, and happy with the 5* service."
• "This is the best dealership I have been to. On my second Volvo from these guys and hopefully many more."
• "My faith in the brand has been restored to some effect"
• "Needing a new car we had a Volvo on our list of potential cars."
• "such a warm welcoming vibe, the lady on reception was lovely and attentive."
• "I would not hesitate in recommending Clive Brook to anyone wishing to purchase their Volvo."