Riverside Volvo Leeds Reviews Summary

Customer Service

Pros:

• "Had reason this week to order a part for my Volvo V40 and received exceptional service."
• "Julian the sales Exec was great all the way through, very helpful, informative, fantastic communication and dealt with any issues in a prompt fashion."
• "Absolutely wonderful service and care. COVID compliant in the most friendliest and welcoming way."
• "Brilliant service from walking in, chatting about the cars that might suit me, email follow ups and test drives."
• "Dennis Chadwick-Rayner was extremely helpful, professional and patient in advising us."
• "Marshall Volvo Leeds has the best customer service I have received in a showroom in a very long time."
• "The service was impeccable."

Cons:

• "I felt like I was been pressured to take the car ASAP."
• "Bad customer service, as soon as they have your money they don't care about any issues."
• "Been 3 times now (twice today) and totally ignored."
• "Salesman scruffy, unprofessional and almost rude to the point of unhelpfulness."
• "There is no empathy from any of their staff that I have taken a brand new car back, now multiple times."
• "Visited the showroom to view the XC40. Ignored by staff in the showroom."
• "Their after sales service is terrible."

Vehicle Delivery & Condition

Pros:

• "The car was then delivered to our home address for the inconvenience caused."
• "The cars were all impeccable, prepared to a high standard and very competitively priced."
• "It was returned to me clean inside and out."

Cons:

• "However, it was delivered in a dirty condition and with excessive mileage."
• "I only discovered that my car had aftermarket window tints fitted one week after collection when I noticed bubbling."
• "A little bit disappointing to see minor scratching to the exterior of the car."
• "Cleanliness of the interior of the car wasn't great - stained seats, dirt on gear selector and in door pocket."

Sales Experience

Pros:

• "Everything was transparent no complications answered all my queries without appearing pushy to purchase."
• "Purchased a car with the help of Drew."
• "I was quoted for some work on my V90. The actual bill was quite a bit less than the quoted. RESULT!"
• "Drew was extremely helpful and knowledgeable about the cars."
• "The purchase price of this car was very competitive."
• "First class service from first phone call to handover."
• "Best of attention throughout, very personable and professional."

Cons:

• "The result was me being out of pocket to the tune of £300 for 7days! and having an open finance application that I needed to spend more time to cancel."
• "I won’t be going back."
• "Suggest to avoid until this business / team change....."
• "It's a wonder they get any business at all."
• "Keep away from Barry I say."
• "I wanted to buy the s90 momentum, which looked very nice, soon as I said I will not buy the gap insurance plus the other stuff, that's it I chased for around 9 days. NEVER CALLED ME BACK."
• "The sales guy was condescending and patronising trying to indicate that I do not know what I am doing."