Stoneacre Chesterfield Lockoford lane Reviews Summary

Customer Service

Pros:

• "Excellent service and a pleasure to deal with."
• "Dan listened to our requirements carefully and helped us decide on our car."
• "Recently bought a honda civic from here & have to say it was a great experience from start to finish."
• "Fantastic team, fantastic experience and they are a credit to the Honda brand."
• "All the staff were very friendly and we were looked after very well."
• "Daniel Rose is a credit to Stoneacre, and sorted out any concern I had prior to collecting the car."
• "Love the new car and I will definitely be recommending to friends and family."

Cons:

• "Was hoping to use this company for servicing my Mitsubishi PHEV but after calling to ask a question about charging, only to be told that no one in the service or sales team had any knowledge of the EV charging system."
• "I was also initially told that I would be charged to 'fit' the mats... I always leave feeling upset and frustrated."
• "Had my company l200 for 2 weeks for a minor wiring fault no one seems to know what is happening no ever rings me back."
• "All interactions seem to revolve around making money... I always leave feeling upset and frustrated."
• "Once again I feel I've been duped by Stoneacre Chesterfield."
• "After sales Emails are generally not answered so don't waste your time."
• "I will stay away from this company and never ever be a customer again."

Staff and Sales Team

Pros:

• "Blaine and Tye were professional, friendly and knowledgeable."
• "A very welcoming and friendly bunch of staff."
• "Thank you to not only Daniel and Ty but to all who made us feel welcome."
• "James was so professional but so down to earth at the same time he made me feel so comfortable from the first minute I met him."
• "Top marks to Gilders- lovely people who go the extra mile."
• "Daniel Rose and Ty really did go above and beyond to make sure I got my Qashqai promptly and so quickly."
• "Daniel was amazing as he made the process comfortable and enjoyable."

Cons:

• "I was also told by the receptionist 'I know nothing about mats'."
• "Car sold as Honda Approved came with a massive list of defects some dangerous."
• "Gave these guys a 5 star glowing review 2 years ago when I spent over £40k on a motor from them but a lot seems to have changed since then so reduced it to 2."
• "Only 5 months mot left on vehicle, so they agreed to re-test it for me, went to collect it and it was filthy on the outside."
• "Booking your vehicle in is never as simple as that. They keep you on the phone ages trying to sell you additional products."
• "Refused to change the front tyres, even though they were just about legal and the attitude of the receptionist was appalling."
• "Apparently spending £40k+ on a car from these guys... doesn't qualify you for a wash that would normally be given."

Vehicle Purchase and Aftercare

Pros:

• "I love my new car Thank you Dan and Stoneacre."
• "Would have no hesitation in recommending this garage and James to anybody else."
• "We recommend and will buy from them again in the future!"
• "Really good experience getting my second car from this site."
• "A first class experience from first contact with James to the collection of our new Jazz and subsequent after-care."
• "James Hague and Ty... did the best they could to find me a new car and I left Stoneacre feeling a very happy girl."
• "Got everything I asked for and I look forward to winning Euromillions and buying a Type-R or two with my winnings."

Cons:

• "We got up eventually and left, not soon enough."
• "I've worked out the cost of the diesel and think it's about 52p I will drop in on Saturday and look for somewhere else to maintain my honda."
• "I will stay away from this company and never ever be a customer again."
• "I have cancelled my order as quite frankly I am too busy to sit and wait for promised calls which never materialise."
• "Phoned again and they cut me off I suspect purposefully."
• "Worst car experience I've had, the car I was purchasing turned out to be £495.00 more expensive than the advertised price."
• "Stoneacre refused to take this issue seriously and refused to provide evidence of the following statements nor did they provide me with a refund for a falsely advertised vehicle."