"I've always had excellent service from Eden Christchurch."
"I am very impressed with the customer service at Eden Vauxhall Christchurch!!!"
"Abi made myself and partner feel welcomed and relaxed from start to finish."
"Excellent customer service on buying and throughout ownership."
"The service I received from Leeanne was exceptional. She is a real credit to the organisation. An exemplar of excellence in customer service."
"Vauxhall Eden Christchurch is great on customer service at each counter/desk I’ve been to."
"Absolutely fantastic service! Never bought a new car before and dubious of car sales people but Nick Thompson and his manager were so helpful and respectful!"
Cons:
"Really disappointed with the price of service and MOT."
"Sad to see that they use one of those 'we hate customers' 08 rip off phone numbers."
"Do not service your vehicle at Eden Vauxhall Christchurch."
"Terrible Customer Service Quality control none existent."
"Highly disappointed with the level of service from Zak towards my mum."
"Customer 'service' adviser displayed a total lack of customer service skills adopting a patronising and unapologetic attitude and avoiding eye contact at all times."
"The aftercare here is the worst I've ever experienced."
Staff and Sales Team
Pros:
"I found that the gentleman who collected it was very respectful and pleasant, treating me with the utmost respect."
"I am leaving a review in order to mention Pete with the service desk reception team. He was excellent and extremely helpful."
"Extremely friendly staff, very approachable, no moaning or pressure."
"Brian Parker was outstanding! Extremely knowledgeable, no pushy sales tactics, patient and thoroughly professional."
"Staff are absolutely brilliant. Especially Russell and Andy in sales. They can't help you enough and so patient."
"Hayley was amazing. Took the time to listen to me and what I ideally wanted and then found my perfect car."
"The Christchurch staff are very helpful, especially John and the lady who did all the paperwork."
Cons:
"Nobody thought to ring to delay collection but it is OK because the person looking after this is not in."
"Not transparent with quotes."
"Ripped off my gran, were very rude to her and said that if she didn't rate them well then the receptionist would lose her bonus."
"Take your money and don't give you the service."
"Shameful customer service, backed up by unwarranted astronomic prices."
"Would not trust them at all."
"they are not reliable people. Just lies after lies. they never do what they promise."
Vehicle Service and Quality
Pros:
"The car is a dream to drive and so much better priced than similar cars in other Eden Branches."
"We used their service dept too with was also excellent."
"Visited Eden with a view to purchasing a new car on 09/07/21, we were greeted by Nick who skilfully guided us through the minefield that is car buying, his customer service was excellent as was the service from all of the staff we spoke to and we left very happy in our new car."
"Prompt attention given initially to pinpoint problem and to re-assure me that the car could be used awaiting receipt of a part required to complete repair, and then once in a position to proceed, carried out the work in a quick and efficient manner."
"Just bought my new corsa from the Eden in Christchurch; had an amazing experience."
"Finally picked up my new EV today. Change over was made simple by the friendly, professional staff at Eden Christchurch."
"The team were amazing with the transaction, brilliant customer service & went above & beyond with friendly & efficient handling of paperwork & preparing the car for purchase."
Cons:
"I got my car serviced there which was OK, however, they charge £70 to do a diagnostic which the last time was inconclusive."
"The issue is they gave it back and then let me know via email 2 days later that there is a coolant leak and that gaskets urgently need to be replaced."
"Two months after I bought my partners car with extended warranty, cooling liquid started to disappear and as it wasn't a Vauxhall make they apparently can not do anything about it."
"Classic dealer tactics now that this branch isn't an approved Vauxhall dealer anymore."
"So I had a car not fit for purpose so had to trade in which I had to take a hit with the negative equity!!!!"
"Absolutely appalling service. They have had my car for three weeks to replace a clutch."
"Hayley was very good when we bought the car but a fault developed on the engine management light. After 2 visits and 2 different items being changed the light came on again."