Drive Vauxhall Weston-super-Mare Reviews Summary

Customer Service

Pros:

• "I loved the customer service that was provided which felt human and less robotic like most other companies."
• "Our salesman Nick went above and beyond. He is a real asset to the company."
• "James always makes you feel like a valued customer and explains everything so clearly."
• "Natasha is a brilliant, helpful, relaxed and understanding salesperson."

Cons:

• "Poor customer experience. Business Manager was extremely rude when discussing poss. part exchange."
• "Had a disappointing trip to Vauxhall in WSM. The salesman was pushy and wanted us to feel like we knew nothing about cars."
• "Arrived at Vauxhall at 3:50pm to obtain a quote for a Vauxhall Corsa Vxr. I was told by sales assistant that it would take too long to do a quote and they were closing soon."
• "a useless place, steer clear of this lot, brain dead salesmen, standing around doing nothing, with idiots 'working' in service."

Vehicle Quality and Options

Pros:

• "The loan vehicle I was given for the week was a Vauxhall Corsa 1.2T SRI Package which is a 130BHP?! 8 Speed auto which had soo much safety tech."
• "The control and handling of the vehicle feels like a Audi A3 1.4TSI with a touch of BMW 1 SERIES around the corners."
• "Gave various options and things for me to consider when buying the car. He also made sure the car was in tip top shape."
• "Jessica Nash went above and beyond to try an help me with what I wanted from a new car."

Cons:

• "My wife bought a car from this shower and the gear box broke within 2 days. Broken down on roadside."
• "They tried reducing the price of my car by 2 grand because they could allegedly smell dogs."
• "Have bought a used car from this dealership car have couple scratches I ask them can they do this, they say yes and it'swill be invisible, when I came to collect a car this scratches was painted just with brush."
• "Took my car in for the product recall they wanted to rectify, offered no compensation for the time off I had to take."

Communication and Efficiency

Pros:

• "Very impressed with this business. Spotlessly clean showroom. Professional, courteous and knowledgeable staff."
• "Provided an excellent service. Was in and out within an hour of opening. Well looked after by all the staff."
• "The experience was very professional, friendly and safe, due to covid. All paperwork was explained and my questions were answered."
• "Fantastic dealer. The salesman I dealt with James Richardson was brilliant. There were a couple of hiccups but the way he dealt with it was just superb."

Cons:

• "Booked vehicle in for work for 12.30 in service department. Wasn't told when booked the vehicle over the phone that it would be looked at between 12.30-5.00 time slot."
• "Had warning lights on handbrake was on but car saying it was not nothing was working couldn't start up the car couldn't lock or unlock it."
• "Went in to look at a new car, came away with a 12.5% APR loan for a second hand Corsa (subject to approval). When the finance started to get complicated (they wanted more a more information) I decided to cancel the order."
• "Enquired about a used car this morning, 10.30am James promised to call me back in 5 minutes, as he was busy with another customer. I guess he is still busy at 17.00hrs or just not really interested in selling."