Motorparks Bury, Dacia and Renault Authorised Service Centre Reviews Summary

Customer Service

Pros:

• "Excellent and reassuring service from John, Mathew and Mike."
• "Sales executive Daren Halsall was pleasant, polite and professional."
• "The staff are very friendly and helpful."
• "Excellent service carried out by pleasant accommodating members of staff."
• "Always had a great experience with the team and customer service is outstanding."
• "Today I was sold my car by Ed who was brilliant, very informative with brilliant customer service skills."
• "Great customer service when waiting on staff to see you."

Cons:

• "How disappointing."
• "Grubby little garage and the staff make you feel like you're an inconvenience!"
• "I'm very disappointed with the customer service provided, plus the lack of interest or information."
• "It seems once they have your money, they don't care any more about customer satisfaction."
• "I'm not happy and I'm not recommend anyone to go buy from them anything"
• "Messed around with pick up date and car hadn’t been valeted."
• "Been here twice, and encountered dishevelled, sloppy salespeople both times."

Sales Experience

Pros:

• "thankyou raheem and bury motors for the fantastic service we received...from simon."
• "Bought a grand scenic over the phone from Ryan at Bury Motors. Received a detailed video of inside and outside, all good."
• "From the very start, Arriving at Bury Motors Laura Greeted us with enthusiasm and a big smile."
• "We purchased our new car fro Bury Motors and would definitely recommend them to others."
• "Just bought a car from bury motors A very pleasant experience everything went smoothly Laura was excellent."
• "Fantastic experience buying an Astra GTC."
• "I would wholeheartedly recommend them to anyone who is thinking of buying, either a new, or used car."

Cons:

• "SHOCKING !!!!!Avoid at all costs !!!!, my mother as a Renault under warranty, initially the very rude, disrespectful woman told her it wasn't under warranty when it still had a year and half left."
• "Avoid this dealer! A few days ago after finding a vehicle on Bury Motors website that we were interested in buying, using their online reservation system we reserved the vehicle for 48 hours in order that we could go the following day to see the vehicle... this vehicle had actually been sold the previous afternoon."
• "I was shocked as I thought those things should have been sorted prior to me buying the car."
• "Never sent our V5C certificate off and got clamped in town and had to pay out."
• "Sold us a car that had been in an accident then took about 3 months to swap the car."
• "I left a deposit on a 2014 Vw Golf last week which needed a water pump & cambelt service before it could be sold on... This morning I was phoned by the garage & told that I needed to contribute to this service as otherwise there was someone else who would buy the vehicle without having the service carried out."
• "Wouldn’t personally buy a car from here as the experience my partner had was terrible."

Vehicle Service and Maintenance

Pros:

• "John was always available to answer any questions about the car before I arrived for the test drive."
• "I have returned several times since to have warranty work, service and MOT carried out and the service department were very welcoming."
• "Regularly kept me up to date and helped widen my search with a great can do attitude."
• "The service department have always been helpful (recently fixing my window under warranty with no issues)."
• "Had my renult captur serviced here, the service was excellent."
• "Popped in for replacement wiper blades for my Captur... a technician had been out and done the job."
• "This was my first experience using Bury Motors for a vehicle service. Both the office staff and the mechanic that worked on my vehicle were helpful and professional."

Cons:

• "I was sent here by motability...and then a few hours later I get a call saying that they couldn't do anything to repair any of the problems..."
• "Their service department is the absolute pits, especially the service manager that I had the misfortune to deal with."
• "The mechanic left my car dirty inside while he was trying to sort the start and stop."
• "Despite specifying when I made the service and MOT booking, that the brakes needed attention due to wear, the work on the brakes was not carried out."
• "Awful service with long delays and missed promises."
• "Shocking... no updates received, and had my van for 3 days! Then I get it back to find the light smashed, again they failed to inform me even when I picked it up!!"
• "Unfortunately, following the work done there’s now further issues with the same area of the car that was worked on."