Euro Car Parts, Swindon Reviews Summary

Customer Service

Pros:

• "A very nice gentleman from Euro Car Parts has taken the time to check up on us and see if we are alright and offered us a glass of water."
• "But very helpful once I got my order sorted."
• "Excellent service, very friendly."
• "Knowledgeable, helpful, friendly staff, backed up by great IT and stocking systems."
• "The manager was amazing. He exchanged them immediately and apologised."
• "The chap behind the counter was very pleasant."
• "I was served in a polite, efficient manner."

Cons:

• "Queue is always huge! Only one person working the tills."
• "The chap serving was really rude."
• "Rubbish service and your employees need to check there tone and have a little compassion."
• "Staff seemed uneducated and not trained in customer service ethics."
• "Staff dont care either will tell you 1 thing and do something completely different."
• "Absolutely shocking customer service."
• "The lad on the desk in the Swindon store today was terrible."

Efficiency and Wait Times

Pros:

• "Rapid service, 12 mins from reservation to collection in store."
• "I was only in Euro Car Parts for about 3 -4 mins from speaking to the assistant to receiving my item."
• "Excellent collection service, very friendly staff, highly recommend!"

Cons:

• "Be prepared to wait 30-40 mins to pick up your parts that are ready for collection."
• "The 10 or so times I've been there I don't think I've ever queued for less than 45 minutes."
• "40+ minute wait to collect."
• "Waited 25 minutes to get my click and collect order."
• "Queued for 50 mins."
• "Today I waited over 1 hour to get what I need it."
• "Swindon store. Queued for 40 minutes to collect a reservation."

Pricing and Discounts

Pros:

• "Good range of parts at better prices than Halfords."
• "Good discounts when you buy online and collect instore."
• "Great value as they have neverending sales on for occasions I've never heard of."
• "Very competitive prices."
• "I chose cheapest brake pads but was upgraded to va better brand at no extra cost."
• "Ordered something online and used discount code to get it cheaper."
• "Great parts at great prices. Was able to reserve online beforehand."