Currys Reviews Summary

Customer Service

Pros:

• "Staff members were friendly enough to direct me to the correct location of what I wanted to purchase and when asked for advice it was welcomed and given."
• "I've been in three times in the last two weeks and the staff have been exceptionally helpful and knowledgeable without any pressure to sell."
• "With their help we chose a TV, we also chose to take the After Care cover."
• "The staff member Adam was super helpful and incredibly knowledgeable!"
• "Andy & Quin were so helpful and very friendly."
• "We were met by Ben 14, he was so helpful and knowledgeable he restored our faith in the store and we ended up purchasing a TV there and then."
• "Staff are very knowledgeable, helpful and went above and beyond to meet your requirements."

Cons:

• "I've been going in this place for years and every single time, I have to walk around the shop for at least 10 minutes, looking for some assistance."
• "Nobody ever asks if they can help."
• "Absolutely shocking service, apathetic, disinterested and down right rude and this was at 10.30 in the morning, heaven know what it would have been like in the afternoon."
• "Staff attitude poor. They could not care less and hard to draw their attention."
• "Terrible customer service 3 girls just walked away from me when I went to ask for help."
• "No body bothered to come and serve us, they were all talking to themselves."
• "Rude staff member. Young lad who bounty said to me I'm busy when I asked for some assistance."

Product Availability and Stock

Pros:

• "Good selection and can tell you which other store has your items if they don't."
• "Currys own brand are very good value for money."
• "They can also order any product out of stock in store for next day deliver, or the staff will find an alternative model."
• "Washing machine in stock ready to collect."
• "Plenty of nice products available."
• "Always go to this store and am always more than satisfied with the service. Prices are good too!"
• "Outstanding prices as always."

Cons:

• "Still waiting after 15 days for delivery of Dyson hoover."
• "The salesman; we haven't got any in stock, we haven't had a delivery this week."
• "Very limited stock, staff were helpful but asked about 3 cookers and none in stock."
• "Cookers no stock and no idea if they would get them in again."
• "Unfortunately they didn’t have the printer we wanted in stock."
• "They couldn't find a single store in the country that stocked one of the items I was trying to purchase even though it said in stock on their website."
• "All dishwashers on display and not one available to buy."

Delivery and Online Services

Pros:

• "Dishwasher delivered on time."
• "Staff extremely helpful in buying dish washer, excellent correspondence on delivery & timings after ordering."

Cons:

• "We waited in for the entire 12 hour delivery slot and item was not delivered."
• "I was told the TV purchased would be delivered next week. That was July 4th and I’m still waiting."
• "Ordered a laptop for next day delivery... Last thing I buy from them ever."
• "Online customer service was appalling and very unhelpful."
• "Tried to order online for delivery and then at the end of the process was informed that delivery not available to my post code."
• "Worst experience ever, ordered items for click and collect, items were in stock and order confirmation received with and order number. 20 minutes later received an email stating we have cancelled your order with no explanation as to why."
• "Prices misleading as did not include cost of delivery which was the only option."