Address: Unit 3 Yeobridge Trade Park, Flushing Mdw, Yeovil BA21 5DL, United Kingdom
Rating: 3.6
based on 251 reviews.
Customer Service
Pros:
"The customer service was fantastic. They were fast with replys and very helpful."
"Rosie from customer service replied back within 16hrs."
"Customer service excellence!"
"Absolutely brilliant customer service."
"Customer service is exceptional."
"Excellent customer service. I would have given it five star if they communicated first to say it was out stock and apologised it will be delayed."
"Very excellent customer service and professionalism of the staff 2nd to none 10 out of 10."
Cons:
"No way to speak to human being in this organisation to discuss an item as they do not publish a telephone number."
"Impossible to contact except for an online form."
"No phone number to speak to someone either. Disgusting!"
"today is the 24th May and still no response, this company seems to not have a customer number."
"Ransom made an error invoicing me for a part I didn't order. Have tried to contact them by phone...THEY NEVER ANSWER!!!!!"
"Absolutely zero customer service."
"Disappointing customer service."
Delivery & Dispatch
Pros:
"The price was very reasonable and delivery was very prompt."
"It has arrived today, well wrapped & protected, and I had it refitted within minutes with a helping hand from your useful 'how to' videos."
"The items were dispatched quickly and communication was great."
"We ordered parts to fix our washing machine on Thursday evening, and the parts arrived on Saturday morning with the next day delivery option."
"Dispatched from their warehouse Friday morning and arrived promptly Saturday morning."
"Order arrived within 2 working days, the part fitted perfectly and was identical (genuine) to the one being removed."
"I ordered in the afternoon, and the part arrived the next day (during the Xmas week)."
Cons:
"But 2 days later they emailed to say the only one they have in stock is damaged."
"Item didn't arrive. Asked for a replacement to be sent next day delivery and I was told 'they would chase it with the supplier'."
"Ordered my cooker element on Saturday 13th Sept, it's now Friday 29th, and just received an email that it's about to be dispatched."
"2 weeks later, still waiting for my part which was supposed to be standard 4 day delivery."
"Still waiting 12 days later without any contact."
"Ordered a part which was described as 'in stock' and would be dispatched within 2 working days. 16 days later, still waiting!"
"Been waiting all week for a simple bulb and fan nut that was listed as in stock ready to dispatch. Heard nothing, had no order update, and when i checked on their website it's not even dispatched yet."
Product Quality
Pros:
"Ransom Spares supplied me with a genuine part which had long since been discontinued by the manufacturer (Dyson)."
"The part fitted in seconds and works perfectly."
"The parts l bought fitted my hob perfectly, are now in place & l'm delighted with the result."
"Perfect replacement part for our broken Bosch oven glass."
"The parts that I received is in good quality and directly dispatch from their supplier."
"EXCELLENT quality spares, that fitted perfectly!!"
"Exactly the right part delivered quickly and very well packaged."
Cons:
"I paid for a dishwasher arm and they sent me a tiny tiny piece of LEGO."
"The part is blatantly used, the inside of the drawer is covered in scratches."
"Received wrong part. Sent back and over 2 weeks without telling me where the part is or a refund."
"Fitted the part and it works far worse than the original door latch the door simply won’t stay shut."
"Ordered genuine Bosch motor brushes for a washing machine and paid the extra for them. Received generic brushes that didn't even fit."
"1 large part arrived damaged with a badly cracked corner. The other part did not fit despite being described as the right part for my fridge on their website."
"Ordered a Washing Machine door just over a month ago, It arrived and wasn't the correct one."
Price & Value
Pros:
"Great products, great price, and great service."
"I was able to find a genuine oven door glass twice as cheap than any other online store offered."
"Had just the part I needed at a fraction of the price it would have been from the manufacturer."
"They have pretty much anything you could need at the best price I could find anywhere on the web."
"Very reasonable price and fast delivery."
"Needed a new oven element and thermostat. Easy to use website, great price and prompt delivery."
"I got good service on the phone and ordered the parts I needed at a couple of pounds less than elsewhere."
Cons:
"Ordered the wrong part, paid for delivery £4 when I went to return it, it cost me £13;50p long story short almost £20 that mistake cost me."
"What I wasn't happy about, was finding out that I'd paid £143.95 for it in January and a month later it was £80."
"Ordered a bottom door fridge tray with next day delivery and still haven't received the item."
"CALL COSTS ARE EXTORTIONATE!"
"Don't risk buying things from Ransomspares as the information on their website on the compatibility of parts is not accurate - buy your spare parts somewhere else!"
"Spent time ordering parts from this site only for them to claim they cannot supply the parts i ordered despite them being listed and very cheap."
"The part description on the website did not have enough detail."