Ransom Spares Reviews Summary

Customer Service

Pros:

• "The customer service was fantastic. They were fast with replys and very helpful."
• "Rosie from customer service replied back within 16hrs."
• "Customer service excellence!"
• "Absolutely brilliant customer service."
• "Customer service is exceptional."
• "Excellent customer service. I would have given it five star if they communicated first to say it was out stock and apologised it will be delayed."
• "Very excellent customer service and professionalism of the staff 2nd to none 10 out of 10."

Cons:

• "No way to speak to human being in this organisation to discuss an item as they do not publish a telephone number."
• "Impossible to contact except for an online form."
• "No phone number to speak to someone either. Disgusting!"
• "today is the 24th May and still no response, this company seems to not have a customer number."
• "Ransom made an error invoicing me for a part I didn't order. Have tried to contact them by phone...THEY NEVER ANSWER!!!!!"
• "Absolutely zero customer service."
• "Disappointing customer service."

Delivery & Dispatch

Pros:

• "The price was very reasonable and delivery was very prompt."
• "It has arrived today, well wrapped & protected, and I had it refitted within minutes with a helping hand from your useful 'how to' videos."
• "The items were dispatched quickly and communication was great."
• "We ordered parts to fix our washing machine on Thursday evening, and the parts arrived on Saturday morning with the next day delivery option."
• "Dispatched from their warehouse Friday morning and arrived promptly Saturday morning."
• "Order arrived within 2 working days, the part fitted perfectly and was identical (genuine) to the one being removed."
• "I ordered in the afternoon, and the part arrived the next day (during the Xmas week)."

Cons:

• "But 2 days later they emailed to say the only one they have in stock is damaged."
• "Item didn't arrive. Asked for a replacement to be sent next day delivery and I was told 'they would chase it with the supplier'."
• "Ordered my cooker element on Saturday 13th Sept, it's now Friday 29th, and just received an email that it's about to be dispatched."
• "2 weeks later, still waiting for my part which was supposed to be standard 4 day delivery."
• "Still waiting 12 days later without any contact."
• "Ordered a part which was described as 'in stock' and would be dispatched within 2 working days. 16 days later, still waiting!"
• "Been waiting all week for a simple bulb and fan nut that was listed as in stock ready to dispatch. Heard nothing, had no order update, and when i checked on their website it's not even dispatched yet."

Product Quality

Pros:

• "Ransom Spares supplied me with a genuine part which had long since been discontinued by the manufacturer (Dyson)."
• "The part fitted in seconds and works perfectly."
• "The parts l bought fitted my hob perfectly, are now in place & l'm delighted with the result."
• "Perfect replacement part for our broken Bosch oven glass."
• "The parts that I received is in good quality and directly dispatch from their supplier."
• "EXCELLENT quality spares, that fitted perfectly!!"
• "Exactly the right part delivered quickly and very well packaged."

Cons:

• "I paid for a dishwasher arm and they sent me a tiny tiny piece of LEGO."
• "The part is blatantly used, the inside of the drawer is covered in scratches."
• "Received wrong part. Sent back and over 2 weeks without telling me where the part is or a refund."
• "Fitted the part and it works far worse than the original door latch the door simply won’t stay shut."
• "Ordered genuine Bosch motor brushes for a washing machine and paid the extra for them. Received generic brushes that didn't even fit."
• "1 large part arrived damaged with a badly cracked corner. The other part did not fit despite being described as the right part for my fridge on their website."
• "Ordered a Washing Machine door just over a month ago, It arrived and wasn't the correct one."

Price & Value

Pros:

• "Great products, great price, and great service."
• "I was able to find a genuine oven door glass twice as cheap than any other online store offered."
• "Had just the part I needed at a fraction of the price it would have been from the manufacturer."
• "They have pretty much anything you could need at the best price I could find anywhere on the web."
• "Very reasonable price and fast delivery."
• "Needed a new oven element and thermostat. Easy to use website, great price and prompt delivery."
• "I got good service on the phone and ordered the parts I needed at a couple of pounds less than elsewhere."

Cons:

• "Ordered the wrong part, paid for delivery £4 when I went to return it, it cost me £13;50p long story short almost £20 that mistake cost me."
• "What I wasn't happy about, was finding out that I'd paid £143.95 for it in January and a month later it was £80."
• "Ordered a bottom door fridge tray with next day delivery and still haven't received the item."
• "CALL COSTS ARE EXTORTIONATE!"
• "Don't risk buying things from Ransomspares as the information on their website on the compatibility of parts is not accurate - buy your spare parts somewhere else!"
• "Spent time ordering parts from this site only for them to claim they cannot supply the parts i ordered despite them being listed and very cheap."
• "The part description on the website did not have enough detail."