McDonald's Reviews Summary

Food Quality

Pros:

• "Whoever was making the filet o fish at this time needs commending. It was perfect."
• "It was so much nicer having fresh fries and burgers - definitely better when it's hot from the fryers."
• "I usually order via the app and collect using the drive thru. The staff are always very welcoming and polite."
• "The food was cooked to the usual McDonalds breakfast quality."
• "this mcdonalds is excellent... the mcmuff was LITERALLY steaming and so well assembled."

Cons:

• "Now it takes at least 20 minutes from order to receipt for cold, expensive food."
• "Cold fries, burger in box sideways and when I complained the staff talked to me like I was an idiot."
• "Cold chips, half cut burger buns, no straws, wrong drinks, wrong sauces."
• "Every single time I order online, you never ever fail to disappoint me... half filled chips and mashed up burgers."
• "Terrible food, poorly organised and a lot of the staff either haven't been trained or really don't care."

Customer Service

Pros:

• "Also, the staff came and checked our order over and brought more condiments etc."
• "Special mention to Helen who was lovely in the lobby area. Overall very satisfied."
• "5/11/2021 8.45pm went to the drive through... Hala who served me couldn't do enough for me."

Cons:

• "Did the drive through, so usual McDonald’s experience. One thing though. I paid for a meal, but didn't get my fries!"
• "Incredibly rude staff member at front of kitchen, had glasses and bagging orders. She groaned loudly when a customer asked to alter a burger."
• "One thing I like about this place is every time I use the drive trough, it's not jam-packed and busy as any other one specially the fishpond road."
• "Absolutely disgusting shouldn't be handling food! As I was just leaving the toilet cubicle after a very uncomfortable dump."
• "Service was a shambles, poor girl didnt have support taking orders and she asked the same questions time and time again."

Order Accuracy

Pros:

• "We often have sauces, or items missing on online orders, so having that level of customer care was noticeable."

Cons:

• "Did not receive my order I received a total different person order I don’t understand how you could get it wrong."
• "Every time we visit. Something is forgotten from our drive through order. Nearly every time!"
• "Two weeks in a row items have been missing from my drive thru order. Last week 1 portion of fries 🍟 was missing and this week two portions of fries were missing."
• "The next day my boyfriend went to go through the drive thru ask for a big cheesy and got a big cheesy with bacon and he told them to make sure there is no bacon in it as I don’t eat bacon."

Speed of Service

Pros:

• "For McDonalds it seems a decent enough one... the service was pretty quick. No complaints, I'd go eat here again."

Cons:

• "McDonald’s used to be fast food. The new system with computers and incompetent workers makes a mockery of what McDonald's used to be about - fast food."
• "Slowest service Ive ever experienced in a McDonalds."
• "Deserves a 0. Horrid waiting times just for cold food/drink."
• "It was 7am, the drive through was busy but restaurant wasn't and it took 30 minutes to get our food."

Hygiene and Cleanliness

Pros:

• "I use the restaurant once or twice a month. Always clean. Food hot."

Cons:

• "Most dirty Fast food ever... stuff is not cleaning tables at all. No napkins no sugar no sources."
• "When I went to the toilet to clean my hands the whole toilet was totally dirty! One of the sink was full of hair! And of course no soap."
• "Absolutely disscussong customer service for call up service... waited a hour ... time just keeps changing ever time you look on app... call and complain and they are rude...terrible service ... Do NOT bother...Also food artives cold as been left waiting for someone to deliver.dont bother ordering . BAD SERVICE all around"