Grays Court Hotel and The Bow Room Restaurant Reviews Summary

Location & Setting

Pros:

• "A wonderful location, tucked away in a quiet corner of the city centre."
• "A hidden gem in York, close to the minster."
• "Found this place by walking around the walls and just couldn't resist the photo opportunities!"
• "We had a view of the gardens and York Wall from our room and it is located right next to York Minster."
• "The hotel is in a fabulous location meaning it's only a short walk into the centre."
• "Perfectly situated in the heart of historic York."
• "The place is inside the walls and side by side with the gorgeous York Minster."

Cons:

• "The premises would be a little difficult to access for people with limited abilities due to the cobbled courtyard entrance and steps everywhere."
• "Our main entrance is accessed via four small steps down... All of our guest rooms are accessed via flights of stairs."

Rooms & Comfort

Pros:

• "Loved our Edwards room."
• "The Cumberland room, overlooking the gardens is absolutely gorgeous."
• "The room was stunning (Cumberland) with views of the gardens and city walls."
• "Room was lovely and one of the most comfortable beds we've slept in."
• "The rooms we had booked (3rooms) were all beautiful and spotlessly clean."
• "The rooms are perfect, quiet and designed to make you have a great sleeping."
• "The rooms are stunning, reviews saying they are dated are unfair, it's a historic building don't expect white washed ultra modern decor."

Cons:

• "Our room was nice but it needed a freshen up."
• "One very small gripe was that there was no baked beans with the full English."
• "The only complaint is our room smelt of food the whole weekend."
• "There is no air conditioning in the hotel rooms which would definitely be an issue for me if I was traveling in the summer."
• "I stayed in the Aske room and it was not very large, but frankly for a building from the 11th century I wasn't expecting a massive room."

Service & Staff

Pros:

• "All the hotel staff were friendly and great to talk to."
• "Extremely courteous staff."
• "All staff we came across were very polite, especially Suzanne."
• "The staff are wonderful and always ready to serve and help you, nothing is too much."
• "The staff are really lovely and go the extra mile to make your stay all it can be, very personable."
• "The staff were well trained, courteous, and professional."
• "The staff couldn't do enough for us."

Cons:

• "Honestly go elsewhere."
• "They don't seem to be able to cope very well when there are more than a few people there though, with the service being very slow."
• "We were caught out by the bar closing early for an event."
• "My 7 year old son had the door shut in his face by the manager."
• "Very poor service. We booked afternoon tea for a Sunday... we never saw the waitress again."
• "The service in the restaurant is below average standards, we waited more then an hour to have our starters."
• "Slow, indifferent service with tables left dirty for 30+ minutes along with a 50 minute wait for food really is unacceptable."