Derby Arms Epsom Reviews Summary

Staff Service

Pros:

• "The staff were friendly and helpful so we might have a better experience on another day?"
• "Service was amazing throughout our booking."
• "Friendly, helpful staff and a great atmosphere even on a Monday night!"
• "Sean, our waiter, was very attentive and efficient."
• "We highly recommend this pub/restaurant - blown away by service and amazing food."
• "The manager here is outstanding. So attentive and accommodating to our every need, nothing was too much."
• "All staff were attentive and helpful."

Cons:

• "The waitress was incredibly rude, telling us to 'sit over there' if we just want a drink."
• "Not once in the 3 and a half hours we were here did anyone come to our table without being called."
• "Waited and waited. 30 mins went pass no sign of anything."
• "Many bar staff seemed to be new and in training, with more experienced staff not assisting or communicating well."
• "Service was good perhaps a bit slow setting up."
• "Unfortunately, they seemed far more preoccupied in chatting to each other behind the bar than actually serving tables."
• "The service provided was appalling."

Food Quality

Pros:

• "The food was lovely; and reasonably priced."
• "Both are very tasty."
• "The Sunday roast was excellent and the meat very tender."
• "Everything delicious good portion and delicious vegan options."
• "The food was wonderful, we had various roasts, a chicken burger and fish and chips, all of which were incredibly nice."
• "Food was absolutely amazing, compliments to the chef."
• "The food was really enjoyable and tasty."

Cons:

• "Also, our food was not the best... the portion size was a lot smaller than the dishes ordered by others."
• "Some meals were average, others poor."
• "Very poor at best. I can only comment on the Sunday roast offering as that is what the four of us on the table ordered."
• "Many of the menu items were out of stock."
• "Deserts were the smallest I've ever seen for the £9-10 price, panacotta was two spoon fulls then gone."
• "The King prawn starter was just standard prawns no flavour whatsoever."
• "The food was pretty bad too. Cold, overcooked, tasteless and generally low quality."

Ambiance and Environment

Pros:

• "Sitting in the large garden was very quiet with no traffic noise."
• "The atmosphere was nice and very enjoyable."
• "It was fantastic, we were tucked away and felt like we had the room to ourselves although the restaurant was busy."
• "Pub is in a lovely position opposite Epsom racecourse and plenty of comfortable outside seating is available with water bowls for dogs."
• "Lovely warm atmosphere overlooking the Racecourse."
• "Warm and welcoming public house restaurant with real fire in winter."
• "The Derby Arms is situated close to the main stand and provides a great view of the course."

Cons:

• "Very Busy Pub looks cozy but at times a little drafty due to access doors at either end of dining lounge."
• "The overwhelming smell was what first hit us."
• "We were given a table near the toilets. Very cold."
• "It was cold in the restaurant, none of the fire places had been lit."
• "The restaurant was cold, many diners kept their coats on."
• "The pub was filthy with plates and glasses everywhere."
• "At 09:30pm with half the restaurant still full, dance music came on quite loudly and remained on."