Address: Bridge St, Hereford, HR4 9DG, United Kingdom
Phone: +441432357753
Rating: 4.3
based on 169 reviews.
Food Quality
Pros:
"Food was hot and well presented."
"The food was absolutely superb."
"Excellent food, great location and lovely atmosphere."
"Great place for breakfast outside. The full English is excellent."
"The fish was as good as I've tasted for a very long time, and the portion size was generous."
"Food always well cooked and presented."
"Food was very good, very good indeed."
Cons:
"The overall cost is too expensive £3 paid for a bowl of chips which would barely fit my hand, no condiments offered."
"Potentially lovely time out was ruined by bad food and poor service."
"Food pretty poor, stale bread used for the breakfast toast."
"The food, in my opinion, was average, we had a lasagne which came with garlic bread & a good size side salad & a piri piri chicken slices, pitta & salad. It was ok but nothing to rave about."
"Food was pretty awful. Had the chicken quesodillas and dirty fries.. There was hardly any filling in the quesodillas and the dirty fries were covered in burnt 'bits'."
"Food here was of very poor quality. Over cooked pizza. Rubbish chips."
"The food has obviously been left for a while as the egg was dried up and solid."
Service
Pros:
"Kay from security was extremely helpful and very professional."
"Service was prompt via the app."
"The staff were so friendly and the prices were reasonable!"
"Staff were friendly and helpful."
"The staff were really friendly, I would definitely visit again."
"Staff always helpful and friendly."
"All the staff were polite, helpful and friendly."
Cons:
"Took over an hour for drinks on our order."
"Service really slow and although most of the staff were sweet, some were pretty grumpy."
"Unfortunately our experience was ruined by an hour wait for fish and chips and gammon."
"giving this a 1star rate only due to location.... which was beautiful... just wish i could say the same for the service and staff."
"An hour after our order, still waiting, my husband went inside to speak to someone who was very dismissive."
"What use to be a fantastic place for drinks food and entertainment unfortunately has gone down hill dramatically waiting for an hour for a drink."
"Service was quite slow even though it didn't appear busy."
Location & Atmosphere
Pros:
"Very large terrace where you can take a seat and enjoy your meal/drinks in the circle of your family or friends."
"Amazing riverside location with lots of outdoor seating."
"Lovely casual shabby chic cafe/bar with cosy indoor seating and outdoor seating with views of the river and Old Bridge."
"Fantastic location that overlooks the amazing view of the river."
"Relaxed vibe, with an acoustic guitarist playing."
"Completely fell in love with this venue, nestled down by the river with amazing views over the river."
"It is in a good location by the river and has a great outdoor area."
Cons:
"Price of a pint not as cheap as other local pubs though nearby, still reasonably priced though."
"You will stand there for ages waiting to even be acknowledged to make a drink order."
"Overrated. Full of entitled wannabe middle class yuppies."
"The staff serving did not look like they wanted to be there one bit, they gave the impression they were on a forced work placement."
"I have NEVER been anywhere that has such poorly trained and unwilling staff!"
"Expensive for what it was. Such a shame for a brilliant location."
"went from a 5 star to a 2 within months, a lot of the staff have changed with poor customer service."
Ordering System
Pros:
"Service was prompt via the app."
"Once figuring out that we had to order online our drinks were brought to us fairly quickly."
"You do need to download the app to order drinks and food and you can book a table if you think it might be busy."
Cons:
"Notices all over suggested ordering by app for reduced prices but you can't do this if you need allergen information."
"The ordering system is overwhelmed on a busy night."
"Attempted twice to order on the app. Both times it took my card details, failed to take the order."
"The whole scanning the QR code, which takes you to the menu, drinks & eats, is time consuming and not the most enjoyable experience."
"First round of drinks took 55 mins to come."
"COVID-19 means you have to order via scanning table QR code which takes you to a webpage."