Johnsons Volkswagen Liverpool Reviews Summary

Customer Service

Pros:

• "Kinza at Liverpool was first class. So friendly and helpful."
• "I dealt with Holly in Liverpool. She was very nice and helpful and arranged two test drives for different vehicles at quite short notice."
• "The staff at Johnsons Volkswagen Liverpool were good because very friendly and easy to deal with."
• "Outstanding customer service from all at Volkswagen Liverpool as a follow up to my recent purchase."
• "Nice friendly helpful staff. Made welcome from the moment you enter the building."
• "Went to look at a new car, spoke to 2 members of staff who where both friendly and very knowledgeable with the details I was after."
• "Had my vehicle MOT'd recently. The Customer Service is second to none."

Cons:

• "Every question we asked was met with blunt and short answers."
• "Waited all day and heard nothing."
• "Nobody called."
• "We were greeted with the rudest sales person we have ever encountered."
• "Oliver showed zero sympathy stating he had been busy all day and had been off over the weekend - made me feel like the last priority on his list."
• "Even when I was the only customer in the whole show room staff looked over and then ignored me."
• "Would have given zero stars if I could. Requested call-back for new car sales enquiry and was completely ignored."

Vehicle Quality

Pros:

• "I had a wonderful experience choosing my new car."
• "Great shopping experience at this branch."
• "An amazing experience with Jack Greaney."
• "I had a great experience at Johnsons Volkswagen Liverpool because from initial looking at cars, Robin was great and was very approachable."
• "Went for a test drive and it all went smooth."
• "All seemed okay with the car, we were happy with it."
• "The car was exactly what I wanted and pick-up and drop-off was smooth and convenient."

Cons:

• "Except there was a lot of rust on the brake discs."
• "But I didn't agree to buy a car with defective brake disc!"
• "Seriously avoid at all costs. We bought a used car from them nearly a month ago, they still haven't paid off the finance for our trade in vehicle."
• "Few days later, after discs cleared some of the rust, was very obvious that one of the discs have grooving on it."
• "The light unit is faulty and needs replacing under warranty. One month later I'm still waiting for it to arrive."
• "Found various faults on the car and was told to bring it back and they’ll sort the faults."
• "Brakes are so important but they sold me a car with defective disc and refused responsibilities."

Communication

Pros:

• "Ordered my new car over the phone/online and it was a fantastic experience."
• "Kept me informed as regards the work needed, pricing and the return of my car."
• "We have received constant updates on the delivery and received a complete and thorough handover."
• "Very good customer service. Courtesy calls before collection and pickup."
• "Great communication through preparation."