LandCruise Motorhome & Campervan Hire Reviews Summary

Customer Service

Pros:

• "The team at Landcruise are very professional and well organised."
• "The service was excellent from start to finish - everyone we spoke to was friendly and helpful."
• "Staff extremely helpful and friendly. Special thanks to Nigel who couldn’t have been more helpful."
• "Firstly, the customer service is outstanding, if only all companies were like this! So friendly, professional and knowledgeable."
• "Everyone that we interacted with was super friendly and knowledgeable which helped immensely as a first-time motor home renter."
• "The LandCruise team have been friendly, professional and extremely helpful throughout the booking, collection and return process."
• "All staff very helpful and very professional."

Cons:

• "The level of customer care from start to finish has been unsatisfactory."
• "Really bad customer service, rude and obnoxious staff and for a motor-home hire service - the use of the word 'service' really is not applicable."
• "Probably the worst motorhome hire company we have dealt with."
• "An appalling company who claim to be a market leader, really?"
• "The overriding factor in this terrible experience was the extortionate fine imposed on our return and having to deal with Lorraine Dunabin, who was totally obnoxious, condescending and rude."
• "BUYER BEWARE - hidden charges. Expensive, low quality and not at all worth the time and effort trying to sort out the numerous problems myself and my family encountered."
• "Horrendous customer service. This company hired us a leaky motor home last month - at collection said it was a bit late as just fixing a leak drove home to put our bags in and guess what? Water in the dining seating area on the floor."

Vehicle Quality

Pros:

• "Nice new van, good quality linen, bedding, and towels, thoughtful inclusions in the kitchen."
• "The motorhome drove like a dream."
• "The motorhome was fantastic. I was worried we would be cold but the motorhome was so warm."
• "The motorhome was absolutely spotless and didn't miss a beat on the whole journey."
• "Van was a 2018 model with just over 3000 miles - obviously new to company."
• "The vehicle was spotless, extremely comfortable and in beautiful condition."
• "The vehicle was in top condition with everything working as it should."

Cons:

• "The quality & standard of finish inside the vehicle was below an acceptable level."
• "Also has very poor road noise as we found on the M25 concrete section between A3 and M3."
• "Some repairs required - screws worked their way loose on drawer rail."
• "Substandard unacceptable items on the motorhome."
• "The motorhome that we rented from LandCruise wasn't fit for purpose as it was supplied with an empty gas bottle and a spare that was faulty."
• "Van is prone to more than the usual rattle which we solved by stuffing pillows into every drawer."
• "Within an hour of driving the vehicle started beeping and, to cut a long story short, the entire electrical system stopped working."

Value for Money

Pros:

• "We were happy with the price quoted."
• "Landcruise was fantastic value for money and the staff were incredibly helpful."
• "The price was good too (friends who hired elsewhere for the same weekend paid a lot more)."
• "Fantastic 6 berth motorhome at a very reasonable price."
• "Their rates are competitive but they are streets ahead of other companies I have used."
• "Fantastic service at a great price!"

Cons:

• "We were charged £400.00 EXTRA by way of a fine due to returning late."
• "We cancelled our booking in accordance with their terms and conditions but they refused to issue a refund."
• "I certainly would not trust them with my deposit, knowing what I know now."
• "An inferior model that could be available was £100 MORE to hire."
• "Basically paid over £1000 when we might as well have been sleeping in a tent."
• "This means that I paid approx £500 for the van to sit in their yard for the week, they didn't even need to clean or service it on its return."