Kwik Fit - Southampton - Bitterne Road Reviews Summary

Customer Service

Pros:

• "Brilliant customer service. All the boys were very polite and helpful."
• "Kwik fit gave us brilliant customer service, they sorted everything out with speed and efficiency."
• "The staff were very professional, and also very courteous."
• "Every time I visit Kwik Fit Bitterne, I always get treated well."
• "Fantastic service as always from the team here, price is very reasonable and they always go above and beyond!"
• "Really friendly staff didn't feel tricked. They explained everything would definitely recommend Bitterne branch Southampton Especially the tech who done my car Mr Will Cook."
• "Very helpful and professional team! Had my MOT done a few weeks ago and the team were very helpful."

Cons:

• "Front desk was very rude, this was my second experience with this guy, and still very rude for no apparent reason."
• "Very impolite people. One of the worst Kwik Fit around the area."
• "The customer service I received from the man at the front desk was not to the usual standard I had come to expect from here."
• "Using scare tactics to try and make me too scared to drive my car because I am a young female is not acceptable."
• "Wouldn't trust any of the advise these guys give."
• "I would not recommend going to this kwik fit as it is the most unprofessional place I have ever been to."
• "How can you run a car garage with only two staff having driving licences? And doing quick jobs for customers while others already waiting having to wait longer?"

Efficiency and Timeliness

Pros:

• "Quick and efficient. Lots of options, knowledgeable mechanics and best of all a great price."
• "Brilliant service! Fitted me in last minute - took no time at all to fix my problem."
• "Work started on my vehicle within 10 minutes of the start time booked."
• "MOT done quickly and efficiently with any problems dealt with or parts ordered to sort later."
• "Brilliant customer service, had my tyres, discs and pad changed in only half an hour."
• "Always very polite & very efficient."
• "Excellent service each time I have visited. I've had a service, tyres and tracking done and the staff have always been professional and polite."

Cons:

• "Went to get tyre repaired as had slow puncture damaged my rim denied it was them also said couldnt fix charged me 78 pound for new tyre and took hour and half to change it should be called slow fit."
• "They didn’t tighten the valve core so the air was coming out of the tyre for the whole day."
• "I came here when it was discount day and i was sent out with 3 tyres the same and a tyre a complete diff size also i payed to have wheels balanced after i came back they changed tyre and apologised after a week i was on the motorway and when my car got to 70 it started shaking due to wheels not being balanced properly will not come back."
• "I guess the job was done, however 1h+ for 2 tyres pre-booked?"
• "I booked an appointment online for 2 tyres at 11am, when I got there at 10:50am I was told there was a wait of about 2 hours."
• "Told there would be a 10 minutes wait, waited half an hour, when they looked they couldn't replace my tyre anyway as they didn't have any. Total waste of time."
• "Took my wife's motability car in & had to wait 3 1/2 hours for 1 tyre to be changed."

Quality of Service

Pros:

• "Good quality services and very honest staff ... you can supervise your car."
• "Stunning service today never go anywhere else best garage in Southampton."
• "Efficient and helpful staff made both experiences stress-free."
• "Love the staff at Kwik fit Bitterne road soton. They are very helpful and caring. Always there to help people with disabilities."
• "Fantastic job here. They fixed my car quickly, they know what they are doing."
• "Service at Kwik Fit Bitterne Rd Southampton was brilliant Booked in for New battery/fitted and disposal of old one Staff friendly polite and very efficient Would definitely recommend."
• "Great customer service and knowledge, will definitely be booking again."

Cons:

• "Poor service, failed mot and didn't seem keen to do any repairs or rectify any issues!"
• "They also tell you things are wrong with your car in an attempt to get more money from you."
• "Left fed up and won’t be returning."
• "Very expensive, charged me at least double what I thought it would cost for brakes, discs etc."
• "Worst service. Find another garage to do anything."
• "No serious car repair can be done in this place."
• "I would definitely not recommend this garage as I don't think it is a reliable place."

Professionalism

Pros:

• "The guys who helped were incredibly knowledgeable, helpful and professional."
• "The place is very professional. The manager Kevin explained the process and delivered everything in time."
• "Excellent service from Steve. Knowledgeable, professional and extremely clear as to the work required."
• "Absolutely top customer service, would thoroughly recommend these guys."
• "Daryl on the desk thank you so much for sorting everything out for me! I really appreciate you and the mechanic staying on that little longer to help me out!"
• "Had to stop at this kwik fit after a little prang to get tyre replaced. Service was excellent."
• "These guys have offered and delivered amazing service from the moment I stepped foot in the door."