Address: Southampton Rd, Salisbury, SP1 2LE, United Kingdom
Phone: +441722330696
Rating: 4.3
based on 146 reviews.
Service Efficiency
Pros:
"Fast, efficient and professional service. Decent MOT and vehicle Service prices, especially when pre booked online."
"Excellent service very time efficient and really knew what they was talking about."
"The service they provided is outstanding and I wouldn't take my car anywhere else!"
"Had a puncture, booked tyre check online last night for 8.30am today. Tyre replaced and back on the road by 9.00am."
"Brilliant service from a very busy branch. I've never been so well informed about progress or turned around so efficiently."
"Prompt meeting by the technician and a speedy and thorough inspection by the staff."
"Excellent service this Bank Holiday weekend. Had a puncture, miles from home, found this centre, the guys couldn't be more helpful, all sorted within 20 mins."
Cons:
"I booked my car in for today for a full service and MOT to turn up this morning at 1000 after a 30min drive to get told they can’t do it because it’s a Sunday and there’s only 2 of them in."
"MOT and full service. They were understaffed and the delay was compounded when a second tyre machine broke. Had to wait 90 mins beyond the collection time given."
"Same person Manning the front desk and managing the workshop. As a result service is slow as customer phone calls are being unanswered."
"Booked 2 x MOT for a Saturday and arrived only to be told that they had a compressor problem and couldn't do the MOT's."
"I arrived within this time and was advised that there was an hour and a half wait for this."
"Turned up on New Years Eve at 10am with a puncture. Got told they were too busy and wouldn't be able to help as they were closing at 1pm."
"Lunchtime arrived and a series of delays with the supplier meant that I didn't drive off with the car until 5:30pm."
Customer Service
Pros:
"The team were all friendly and professional, and were happy to answer a few questions I had."
"Really friendly staff, had the opportunity to fleece me for 100s of pounds, I fully expected the need for a new part, instead they found a fix and did the job for £25."
"Kudos to Salisbury Kwikfit (on the Southampton Road) for the best service and kindness."
"Brilliant service. Very helpful and understanding - even if the website was very difficult, in person and on the phone I had the best service."
"They were really patient with me and extremely friendly to talk to."
"Staff were really helpful and friendly, all wheels were checked and torqued before completion and they asked me what pressure I wanted in the tyre so all 4 matched."
"Customer service was incredible, the other customers and myself were treated with such care."
Cons:
"Never was I made to feel like a valuable customer which I find shocking!"
"Was called to be told that a tire needed replacing however did not know price for the replacement (which I thought was strange). I was never called back and all my calls ignored."
"How this place continues to attract business is a mystery. Always no staff available."
"This place has really gone down hill. Took my car in as its motorbility to get tyre done as i had a severe puncture and normally they take it in straight away last year but this year sept 2022 a young boy said to drive it home and bring back tomorrow when it was not safe to drive."
"Very poor customer service, order tyres on Friday for appointment on Monday, advise by Motherwell that the tyres would not be in until later in the day but would be fitted on Monday, by Wednesday still no response by Kwik fit Motherwell to emails, telephone not answered either Monday or Tuesday at branch."
"I will not be using this garage ever again."
"I would not recommend Kwik Fit Salisbury to anyone."
Value for Money
Pros:
"affordable and reliable would recommend."
"They managed to do a good deal for me on the price."
"Also couldn’t believe the reasonable cost for this."
"Booked MOT online was able to choose a less busy time during the week and therefore had to pay only £27, a bargain and it only took 45 minutes."
"Polite, efficient and cheaper than I was originally quoted!"
"Really great team at this Kwik fit, after being told I needed something by another garage (non Kwik fit) they were honest and told me it wasn't required when they could have just gone ahead and done it for the £."
"Fantastic service from Chris the manager had my tyres checked and the tyre fitter personally come and explained the problems had 2 new tyres and alignment and the car feels like new."