Basingstoke Audi Reviews Summary

Customer Service

Pros:

• "Matthew displayed exceptional customers service from my initial contact, right the way through to handover."
• "Everyone there was so lovely and helpful."
• "Matthew Davies the Sales Executive is an exceptional communicator and went the extra mile making the whole experience very enjoyable."
• "I dealt with Harry Morgan, he provided a good service and was very thorough when I picked up the car."
• "Matt was very pleasant and knowledgeable, and not at all pushy, which was refreshing."
• "James Fagg, what a breath of fresh air, lovely approach, great sense of humour."
• "The sales team were fantastic and gave me all the information I needed to help me with a choice that was right for me."

Cons:

• "Sent a secure message via their website to enquire about servicing my S4 - three weeks later - zero response."
• "Trying to get the dealer to rectify these issues was not exactly easy and at no point were apologies made."
• "I had to do all the chasing, the vehicle I wanted was still in stock over a week after I contacted you but your sales team never contacted me after the first call."
• "We arrived at reception and stood for around 15 minutes getting more and more frustrated before someone actually got off a chair to attend to us."
• "Salesman saw us. Didn't acknowledge us. Car's were dirty with no prices on. Yard was unkept."
• "I have tried calling Audi on numerous occasions since to complain... not had my calls returned."
• "Pretty useless and I doubt I will ever use your services again."

Quality of Work

Pros:

• "The work carried out was done to excellent standards and the car was cleaner, inside and out, that when it went in!"
• "Car presented for collection in a very special way, covered in a black cloth with a bow on the front in the separate room."
• "The whole process from booking in to-fixing and returning the car was amazing."
• "All work was carried out in a timely way, with the car now driving much better."
• "The car was superbly presented at handover."
• "Upon collecting the vehicle we experienced the unveiling of our new car and this made the collection more personal."
• "The valet process was ideal and the car had been prepped beautifully for handover."

Cons:

• "Wishing I had never purchased Audi e-tron!"
• "I bought a car which has had to be taken in for repairs every 6-8 weeks since the date of purchase."
• "The garage itself is lazy, sloppy and a complete rip-off wrapped in sparkle."
• "Classic dealership just screwing money out of people."
• "Whilst I cannot fault my buying experience with the sales team, Unfortunately the vehicle arrived miss built."
• "Upon collection and driving the car away from the dealer I was met with a brake system warning light approximately 30 minutes into my journey home - not a great start."
• "Car is quite new but developed condensation on both headlamps during the colder nights."

Communication

Pros:

• "The communication was excellent with no pressure."
• "Sarah Minter was exceptional and kept me fully informed throughout the whole process."
• "Ashleigh Lentle was fantastic from start to finish and Updated me as promised."
• "The sales manager spent time with me making sure I was super happy."
• "Matthew also called me a few days after I collected the car to check it was all still going well!"
• "The attentive staff make you feel very well taken care of."
• "The service receptionist was brilliant and professional and kept me up to date with everything that was happening."

Cons:

• "The reason scores were relatively low are... If an update is promised, it should be followed through."
• "None of the used cars had prices displayed leading me to think that they'd price them according to how rich a prospective purchaser looked."
• "No one seemed to know anything about this and the search went on for the car we were there to collect."
• "The follow ups are a bit much - I received a text, an email and a call the day after my last visit asking if everything is ok since my visit."
• "I have just purchased an Audi A7 from Audi Basingstoke. I've had the blessing of being served by Syed Zaidi."
• "The key that was programmed is a different shape to the original one, and of poorer quality, so the 'skeleton' key does not fit."
• "Only issue is the service record on APP does not show the full date of service in places this has nothing to do with the service team this is an iT issue that needs sorting out."

Customer Experience

Pros:

• "Best service we've ever had from a car dealer."
• "This is the second car I have brought from here and I'm sure I will continue to give them my business in future."
• "I would definitely recommend Audi Basingstoke."
• "The best service and support I've ever received."
• "The entire experience from test drive to hand over was really amazing and smooth."
• "The transaction went incredibly fast."
• "The overall customer experience was top drawer, and the car was beautifully presented upon collection."

Cons:

• "If your looking for an Audi.....go elsewhere."
• "Seriously disappointed with the experience I had from this dealership."
• "If I could have put zero stars I would have. Utterly disgraceful service from Audi Basingstoke!!"
• "Really poor experience, been going to the same dealership for 12 years and it was a frustrating experience."
• "I will never use Audi Basingstoke again. Will never use any Audi garage again."
• "Basingstoke Audi.... you wasted my daughters excitement about her new car."
• "I have always been quite happy with this branch but my two most recent visits haven’t quite hit the mark compared to previous visits."