Wakefield Audi Reviews Summary

Customer Service

Pros:

• "Really happy with the service received from Wakefield Audi, from the moment I enquired about the car through to post collection followups I was really well cared for."
• "Professional, polite and positive with a ‘can do’ attitude!"
• "The team were amazing. The customer service staff were exceptional in their care and attention."
• "Megan and the team from Audi Wakefield were fantastic!!"
• "The staff were all very polite and couldn't do enough for us especially Will the salesman."
• "A special thank you to Will Parker who was knowledgeable & able to answer any questions we had about the Q5."
• "Excellent service from Matt Lorenzo at Wakefield Audi. He went above and beyond to make our new car purchase smooth."

Cons:

• "Was told the head of business would be in contact with me and I'm still waiting for some regular communication and for my issues to be sorted."
• "The staff lack warmth, friendliness and personality."
• "No drinks offered on my visits like they used to."
• "Once I got the car home, straight away error messages came on the vehicle."
• "The latest experience with my fourth car from Audi Wakefield has been very poor as regards the salesman."
• "For a customer who been going to audi garage for over 14 years they are getting too expensive just to check faults a lot changed for the worse."
• "After emailing them on day 1 it took 3 weeks to get any response from them and have still not even attempted to sort the issues themselves."

Vehicle Quality and Maintenance

Pros:

• "They fixed our Audi TT in record time."
• "Received brilliant service on my smart repair to my bumper from Laura."
• "Recently purchased an Audi RS5 through Wakefield Audi and was very satisfied with the service from Alam who was always available to answer any questions."
• "We can’t praise Audi Wakefield Team enough from our initial telephone conversation to negotiating a deal then followed up by an impeccable car showroom pick up."
• "I love my new Audi and would highly recommend Audi Wakefield and to ask for Joel."
• "I received a video update from the mechanic working on the car which was insightful."
• "Had a recall on my Audi A4. The service l received was excellent from the moment l popped in to make the appointment to pick my car up."

Cons:

• "However, on collection during the social distancing I noticed the car was filthy."
• "Free MOT turned into a nearly £2K of ‘repairs’, one of which being a MOT fail so had to get it done while having my pants pulled down regarding the price."
• "Service not bad but needed front bonnet repair and resprayed from my insurance claim and said i wanted to take it to audi in wakefield for all repairs. Never again."
• "But unfortunately, my car has been stuck in the Audi garage since 20th February 2023."
• "Nothing wrong at the dealership as such but the car is below what I would expect quality wise."
• "Very disappointed the car was not cleaned out 2nd time on the last service."
• "I noticed that one of the exterior carbon mirrors had a small piece of clear coat chipped away and the bodywork in general had a few paint blemishes which I was not happy with."

Customer Experience

Pros:

• "The overall experience was excellent, and I would certainly purchase a vehicle from there again."
• "He found my daughter the perfect car with no sales pressure, nothing was too much trouble for him."
• "This was my first Audi but I can assure you, it won't be my last!"
• "The staff couldn’t have been any nicer they made the process very quick, easy and hassle free!"
• "This is the 3rd time using them and this is because their customer service skills excel any other up market car garage we have visited previously to shop around."
• "We have just purchased our new car from Wakefield Audi and had such a brilliant experience we had to leave feedback!"
• "The service provided by everyone at Wakefield Audi is exemplary.. there is no other word to describe it."

Cons:

• "Wakefield Audi fobbed me off and said that this was not covered under warranty which then subsequently took me three months to get sorted and for them to admit fault."
• "However, on collection during the social distancing I noticed the car was filthy."
• "New car and will be in for the third time for intermittent fault."
• "I am giving them 5 stars as although the car was not prepared to the standard I would of expected you can always tell how good a company is by the way they respond and treat customers when things don’t quite go right."
• "When the car was finally prepared the mileage was significantly higher than that on the purchase agreement by a couple of hundred miles."
• "I was promised a call back with regards to some free mats which never happened."
• "Did not change the battery in my key which I requested via their pre-drop off survey which they asked if I wanted this completing."