Address: Trident Park, Whitebirk Dr, Blackburn BB1 3HT, United Kingdom
Phone: +441254868208
Rating: 4.0
based on 154 reviews.
Customer Service
Pros:
"It was wonderful service from start to finish from both Kristian Chiarelli and Natalie and the collection was made really special."
"Adam Ughratdar was absolutely outstanding throughout the time we were dealing with him for the purchase of our fathers Q5 Vorsprung."
"All the staff are friendly & helpful."
"Staff who care about their customers. I had an issue post service and they resolved it to my convenience with no quibbles."
"Had a wonderful experience at Audi Blackburn. I was extremely impressed with the service I received from start to finish by the Audi Sports Specialist - Chris Wigglesworth."
"They were 5* excellent and in the end couldn’t have done any more for me, or been more accommodating."
"Fantastic customer service from start to finish from everyone involved."
Cons:
"I walked up to the reception desk when I arrived to pick up my car, the older woman sat behind the desk didn’t even say hello!"
"Awful service received wouldn't recommend this place!!!"
"I bought a 1 year old used Audi A5 in the spring of 2016, I have to say it was the worst treatment I have had when purchasing a car, ever!"
"Pathetic service as the actual MOT only takes a few minutes."
"Appalling, incompetent, arrogant salesman lacking in detail."
"Sales person had no time for us, wouldn’t arrange a test drive unless we willing to commit to a purchase."
"If you wanna be lied at and mislead you have come to the right place Blackburn Audi."
Showroom Experience
Pros:
"Just picked up our fantastic new Audi TT from the superb showroom at Blackburn Audi."
"From walking into the new superb airy showroom to driving away in Daytona grey A1, was one of the most pleasurable experiences I have had buying a car."
"The showroom was immaculate with some fantastic cars on display."
"Very beautiful showroom and cars, but was not acknowledged by any staff at all probably due to us being young which is not good at all."
"We recently bought a used AUDI and are very pleased with it. It looks and feels like a brand new car."
"The car was beautifully presented and Jordan's knowledge & passion of the Audi product was incredible."
"Great experience, friendly staff, quick to offer a drink while you wait."
Cons:
"Came in on Saturday waited 15 mins at the reception no one spoke or acknowledged us."
"What a very disappointing experience, I walked into the showroom wanting to look at the new e tron."
"Went in for a car health check the lady greeted me nicely then a salesman came asked my name took my keys asked me if I wanted a Carwash at the end of check I agreed, the mechanic who checked my car did not have the courtesy to come to me and give me the report."
"Rang to book a test drive and was made to feel like I was an inconvenience."
"Every time I been to Blackburn Audi their service is gone worse, No courtesy car, not even washed the car, no tea or coffee."
"We went to collect our new car on the 5th December on arrival we was told to wait for the person dealing with us so we took a seat a guy then approached us saying they was ready for us took us into a separate room to a car under cover which wasn't even our car."
"Very disappointing service, asked for details if a car and for people not to call."
After Sales & Support
Pros:
"Staff who care about their customers. I had an issue post service and they resolved it to my convenience with no quibbles."
"Raised with Audi UK provided receipts and communication they liaised with Blackburn Audi and now getting refunded for the 2nd repair I paid for nearly a month after paying for it."
"I would like to thank Rai in Service, excellent response in clarifying timing belt interval changes, she went above and beyond in helping me to understand the complete picture."
"I recently took my Etron Launch Edition in for some warranty work on the sunroof and digital door mirrors and was very happy with the service received."
"Once ordered Adam kept me updated on the delivery schedule, and finally the handover was quick and efficient."
"I've had my car serviced here the last couple of services and have to say that the price is far more reasonable than other Audi garages."
"I would also, like to give a big thanks to Balal Akram and Kellie Pickering the most helpful Audi staff have I dealt with."
Cons:
"We contacted Audi UK but they just give you the run-around and divert you back to the dealership."
"Now I have to go through the ombudsman, not happy with the vehicle quality and attitude of the dealership and Audi in general."
"Poor service, I've been waiting almost a year for a spare key they owed me from purchase day."
"Very bad service. I have a top of the range new R8. Had issues with it. Service department simply not interested in helping customer."
"Absolutely rubbish service from the servicing team at Blackburn Audi."
"Maybe you should have a little walk to BMW across the road where they have excellent service and couldn’t help enough."
"I'm very disappointed with the after sales not what I expected from a Audi main dealer."