Address: 41 Sandhills Ln, Liverpool, L5 9XN, United Kingdom
Phone: +441512247620
Rating: 4.1
based on 285 reviews.
Customer Service
Pros:
"I could not fault the level of customer service I received, everyone I encountered was friendly and helpful."
"The services were excellent and I would like to name Clare Roberts for her dedication towards providing good customer services."
"I have had fantastic service from Liverpool Audi Team and Greg in particular."
"Irinel dealt with me and he was an absolute star."
"Chris was on hand throughout the whole process from beginning to end answering all of my queries keeping me up to date each step of the way."
"Gregory was incredibly responsive across various communication channels - email, phone, chat app, and even WhatsApp."
"I was looked after from the minute I arrived till I left after my car had been serviced."
Cons:
"Dropped my car off for a service, when I walked in no one approached me to help."
"Poor service, after prebooking a service a few months in advance to get a courtesy car, rang 2 days before the date that no courtesy car was booked and had to complain to the garage manager."
"No apology was made for the fact there was no car to drive, just that we'd need to rearrange."
"The person that was dealing with my car was terrible. No phone call to update me, when I had to ring them to find out THREE TIMES!!!"
"Terrible service, tried for two weeks to book a test drive and no one called back or contacted me."
"The lack of communication and call backs is shocking - each time I’ve called the likes of Dominic and Ciaran assured me I would get a call back."
"I asked to talk with service manager..he was arrogant, rude did not even listen to me saying he is 20 years in that business."
Car Service Quality
Pros:
"Returned to the dealership 2 hours Later got my key, walked out, car had been valeted, then received a video from a technician with a health check on my car."
"Had a fault with my car, and they sorted immediately under warranty."
"What fabulous service from the greeting on arrival until the escort to my courtesy car."
"Had my Audi A3 in for a service and MOT on Tuesday excellent service every thing done on time."
"Great Customer Service. I went to Liverpool Audi today for a minor issue... It was done within minutes, I was given a spare battery and I wasn’t charged."
"Took my Q3 in yesterday for repairs spoke to Naomi, she was fantastic kept in touch with what was up and didn't cost me an arm and a leg."
"Had a service done by liverpool audi in may, came back with a few problems, ie leaking gearbox, leaking driveshaft, leaking caliper and needed a new backbox, all got sorted."
Cons:
"Went in there for 10000 mile service... not even mentioned what happened with car told have you seen your car on your way in that's it."
"Finally a time was set and a request made to drive the car on the motorway during the test drive. When we arrived not only was the car not even there but they also said they had a local 10min set route so could not allow any motorway driving anyway."
"Booked the car in some weeks ago to get a new sat NAv... they then rang at 4pm informed us they didn’t have the part for the car."
"Terrible service - have had my car booked in for recall work."
"Not very forthcoming with updating me on the issue, probably because they felt there was no issue."
"The car keys were handed back to my husband and he was told the car had been washed inside and out. It had not."
"Also unless I am mistaken, I thought cars were cleaned after a service at Audi? This was definitely not the case with my car."
Sales Experience
Pros:
"Kiel was extremely helpful, provided a comprehensive report on the sale/ purchase I was considering."
"Kiran really helped us out it pulled it out the bag with helping decide what we wanted for our price range and valuations of both our car."
"Car is superb and purchased for a fair price, am a very happy customer!"
"Fantastic car, I can't believe how good it really is."
"The car was absolutely amazing."
"Purchased Audi Q2 from Jardine at Liverpool, Jack Birkett was the sales person who dealt with us, was great nothing was too much trouble for him."
"Matt Tuck sales representative was absolutely amazing helping me with my purchase, he was so courteous and polite."
Cons:
"I wish not giving 1 star could be possible, Terrible service worse phone operator non-professional staff."
"Awful service! This will be the third time my car will be going to Liverpool Audi over the same problem."
"The sales manager summed Liverpool Audi up for me really.. they just want to make a profit out of you."
"The sales manager was likely the most arrogant and condescending person I’ve ever met."
"Worst service I have ever received. Wish I read the reviews before visiting Liverpool Audi."
"I went in looking for an A5 sportback but they didn't have one in stock."
"Send text via autotrader, Chloe reply me so quick and told me one of the staff will ring me for further detail. No one contacted me till Monday."