North Wales Audi Reviews Summary

Customer Service

Pros:

• "The staff are very friendly and helpful."
• "Highly recommend service advisor Frank as his customer relations are second to none."
• "Frank is very friendly and knowledgeable and is quick to understand any concerns I have with the car."
• "Mark was excellent throughout the process."
• "Frank was friendly and very knowledgeable, gave me prices and schedules for other maintenance work it will need in the future."
• "The service given from Mark Willingham is exceptional and hasn’t changed over the years."
• "He gave us considered advice about the purchase of our second Audi Q2."
• "Darren did everything possible to get the car delivered before Christmas."

Cons:

• "Went to Audi North Wales all the way from London. Was dealing with Lee. Once we viewed the car we realised that the car had a broken front grill."
• "After taking my motabilty car for its first MOT on the 1/07/23 I mentioned to the service company that it may require AD BLUE additive I was told that it did not require any yet however the following day I turned on my ignition and I got a new message."
• "When I booked the service I was told it would take approximately 2 hours. In the event it took 3.5 hours."
• "Went in twice to enquire .. 1st time not enough staff. 2nd time staff not interested."
• "Having been a loyal customer of North Wales Audi for nearly 10 years ( both at Pentraeth and Llandudno) - buying six cars off them in that time - I have come to the end of my tether, having had two appalling experiences with the service department."
• "Called trying to get through to parts for nearly an hour, finally i think it was someone on reception that may have answered and took my details with promises that someone would call back, that was 3 days ago."
• "Great selection of cars but staff disinterested. I went in to look at an A6. There were plenty of staff working who ‘starburst’ When we entered and after 10 minutes I walked out as no one had even greeted us."
• "Alway's Bought my V.W car's had serviced but now refused to pick my car up even tho i let have all day did offer to drop me off in LLandudno for 5 hrs."

Car Quality and Maintenance

Pros:

• "The car is left clean and tidy."
• "The video (Audi cam) produced by Aled was very informative and put my mind at ease."
• "Had an issue with my a/c, which was quickly diagnosed and sorted out by Frank and his team."
• "Not only replaced the faulty sensor, but re-gassed the a/c (in addition), and offered to top charge up my E-tron."
• "Special mention goes to Frank the service advisor who kept me informed while I waited for the completion of the service."
• "He explained all the service schedule carried out and also took time to book the car in for an MOT at a later date in July."
• "This has been my second visit to Audi Llandudno for servicing purposes."
• "On picking the car up later that day Frank gave a detailed explanation of what had been done and what the technicians had discovered."

Cons:

• "Went to Audi North Wales all the way from London. Was dealing with Lee. Once we viewed the car we realised that the car had a broken front grill."
• "The valet department didn’t remove the leafs stuck in grill, forgot to clean the exhaust."
• "The driver side rear door has 2 small scratches on it."
• "The body shop guys painted in to different shade of blue and only painted a 1/4 of the bumper, even tho the other side of the bumper has marks all over it."
• "After taking my motabilty car for its first MOT on the 1/07/23 I mentioned to the service company that it may require AD BLUE additive I was told that it did not require any yet however the following day I turned on my ignition and I got a new message."
• "Audi A1 build quality is terrible. Serviceable original part failed 50,000 miles to soon (water pump) her cars on 30k miles and the water pump failed 50,000 miles before needing to be replaced, costing a significant amount of money to replace!"
• "Took our A3 in for service, on returning to pick up observed small dent/scratch with bare metal showing, to rear passenger door which had presumably been caused by somebody opening a car door next to our car."
• "Not totally satisfied with this Audi A6 as so much is missing. Not now having ACC or speed limits recognition on this A6, having had it on my previous A6 is a disappointment."