John D Wood & Co. Estate Agents Fulham Broadway Reviews Summary

Customer Service

Pros:

• "Damien has been extremely responsive and friendly even when I have done nothing but pester him."
• "Walking in Faron Sutaria I was greeted with friendly customer service from a gentleman called Damien who had a genuine interest in the exact type of property and price you are looking for."
• "His customer service is amazing, extremely helpful, answering emails and any inquiries very quickly."
• "It really helped that the customer service we received was of a very high standard, many thanks to Blaire Fletcher for that."
• "Dealt with a man named Damien Saunders and whilst we didnt let with Faron Sutaria, I just wanted to let them know that he was professional, courteous and genuinely wanted to help."
• "The staff at Faron Sutaria Fulham branch were an absolute pleasure to deal with; They were professional and responsive at all times."
• "James Mooney from JDW helped us recently with our flat search. He was extremely pleasant to deal with and very prompt in his responses."

Cons:

• "Disappointing lack of communication and responsiveness."
• "throughout our stay of 18 months property management failed to communicate. weeks of unanswered emails and calls."
• "We were left absolutely dumbfounded by the total lack of professionalism they showed in our moving out process."
• "Disgusted with how myself and my friends were treated. After securing a place and paying our deposit, you inform us that the deal is off."
• "The management side of the business is completely incompetent and unhelpful. This results in frustrated tenants and landlords receiving bad value for money."
• "Sometimes it was hard to get hold of her but I will assume that she was very busy."
• "Most of them are just trying to push properties that have no relation to what you're looking for."

Professionalism

Pros:

• "Each person we interacted with operated with a high degree of professionalism and courtesy, in particular our main contact Angus Baker Baker."
• "I am certain will use Faron Sutaria again in the future and will recommend their service as they know what they are doing, are very helpful, friendly and demonstrate such professionalism."
• "With their in-depth knowledge, professional response and even just by being great listeners, Sema Guleyruz and Polly Ogden were always there, going out of their way to mediate, find the best way forward and hold the sale together."
• "She has exceptional communication skills, is very personable and a highly polished professional."
• "They are incredibly professional in managing the viewings, maintaining regular communication and keeping both my husband and I fully updated."
• "The sales process was managed quickly and professionally, and they maintained regular contact throughout."
• "At all times they were extremely professional and supportive."

Cons:

• "Do not let with this agent! At least the person I dealt with is totally unreliable and forgetful."
• "We were left absolutely dumbfounded by the total lack of professionalism they showed in our moving out process."
• "Disgusted with how myself and my friends were treated. After securing a place and paying our deposit, you inform us that the deal is off."
• "The management side of the business is completely incompetent and unhelpful. This results in frustrated tenants and landlords receiving bad value for money."
• "Horrible. It's been 2 months since we left our house and we are still waiting for our deposit."
• "It has now been 2 weeks and we have not seen our money. This has had a massive impact on us as we have been unable to secure any other property due to not being able to pay a deposit."
• "Most of them are just trying to push properties that have no relation to what you're looking for."

Efficiency

Pros:

• "Always organised and very clear about what needs to be done to move forward. He also manages expectations well and keeps working towards the best possible solution whenever a problem surfaces."
• "They provide excellent updates during marketing and are quick to recommend any necessary improvements to ensure the right tenant is secured quickly."
• "Really smooth process and complete with a smile."
• "The letting team are quick and professional, going the extra mile to help!"
• "Fantastic swift service that made my transition to London very smooth."
• "John D Wood then helped us find a new place to rent very efficiently."
• "Every step of the process was carefully managed with a personal touch by a team who clearly had a detailed understanding of the local market."

Cons:

• "It's been 2 months since we left our house and we are still waiting for our deposit."
• "absolute horrible experience. we left the property in August and still did not receive back our deposit."
• "we left the property in August and still did not receive back our deposit."
• "We've been waiting for over a month for them to transfer our deposit back, with constant following up and little to none response from the 'responsible' team."
• "It has now been 2 weeks and we have not seen our money. This has had a massive impact on us as we have been unable to secure any other property due to not being able to pay a deposit."
• "Horrible. It's been 2 months since we left our house and we are still waiting for our deposit."
• "After viewing around 40 properties in 7 days from other time wasting estate agents showing your round everything that they had keys for, my patients were beginning to wear thin."