City Centre Dental & Implant Clinic Reviews Summary

Patient Care and Comfort

Pros:

• "She was very nervous and they were wonderful with her, so patient, caring, reassuring, sensitive."
• "I've been to the clinic twice - once for a general checkup and hygiene dentist and the second time to get two fillings. Ramzan was a terrific dentist - patient, friendly, professional."
• "Both her and her colleague were delightful to be around and eased my nerves with a friendly conversation."
• "Baris & Georgia have taken such good care of me. I went in for an emergency appointment to fix my permanent retainer. I was seen that day."
• "Initially I had trepidations about the procedure to have 3 dental implants. The process and treatment was expertly explained and any fears were totally allayed."
• "Seen conner today took a tooth out he is a lovely dentist lovely man very professional and very caring looked after me through the treatment I was very scared."
• "Daniel Sutcliffe is not only a superb dentist but a lovely person. I was extremely nervous but he immediately put me at ease."
• "Ahmed and Jo were amazing, I received excellent care through all the steps of my braces and all my anxieties were put to rest."

Cons:

• "Rip off. I went to have my filling done but came back with a tooth infection which I had to pay for it although was their fault."
• "The service is great, however I had to have 2 fillings instead of one (on the same tooth) and I still don't understand why I was charged twice when the dentist didn't do a good job from the first time."
• "I made the appointment and specified what I wanted done - clipping and removal of glue from a fixed retainer. I requested a quote and was informed it would be maximum 60 pounds... When I arrived at the appointment, I confirmed what I wanted and was informed this would cost 85 pounds."
• "Failed to tell me they had moved. Ran across town to make the appointment after going to their original offices. Then was left sat in waiting area."
• "Had root canal work done by Dr. Moheen Khan with his nurse, Nafeesa. Not a pleasant experience, but they were both extremely empathetic and caring."
• "Very friendly staff, but an organisation with a silly consultation policy and fee."
• "I didn't attend but I booked my appointment and the woman on the phone specifically told me to come in on a time and day as I was NHS only to find that I have been moved to private when I got there."
• "Steer well clear. Advertised teeth straightening from £1,235. Charged £99 for an initial consultation which lasted 10 minutes and then quoted £4,200-£7,500 for what the dentist described as ‘a straightforward teeth straightening procedure’."

Professionalism and Skill

Pros:

• "The highest quality of service and professionalism I have ever experienced."
• "Professionals such as Hygienist (Fran Sands) and Dentist (Nigel De Souza) are excellent, consumate professionals, both extremely knowledgable in their fields."
• "Always have the best experience with Zara at City Centre dental. Zara and her team make me feel so welcome and I come out feeling like my teeth have been well checked and looked after."
• "My most recent visit was to see Fran, a hygienist. Simply put, they were very attentive, friendly, listened to my questions and answered fully, but most of all they were very meticulous and deft in the actual treatment."
• "Ive been to City Centre Dental a few times now and have always had a positive experience. Dr Conor is great, always puts me at ease."
• "I highly recommend this dental practice 100%. I receive the most up-to-date excellent treatment and no time is spared in advising me of the best care for my teeth."
• "I have been looking for a dentist in Manchester for a while and came across this clinic. I booked in with Baris and his assistant Georgia. The service from them both was excellent, and the examination was in-depth and detailed."
• "Best practice I've had the pleasure of using. My dentist, Dan, is just fantastic - clearly exceptionally knowledgable and skilled but also incredibly friendly, funny and cheerful!"

Cons:

• "Dental work is excellent, but I have a very poor experience when it comes to getting invoices for work done and payments made, causing delays in getting reimbursement from insurance."
• "Claire and Shannon are amazing and Lois always reassures me as she knows me personally and knows how nervous I am. Not a fan of the new reception area however it’s very hectic and disorganised, makes it quite intimidating as a nervous patient coming in."
• "I would however suggest that if I have an 8am appointment the least you could do would be to have reception ready to allow me into the building at 7:45am. Not the greatest of welcomes to be asked to wait outside."
• "An extremely professional dental practice, with helpful, friendly and professional staff. The reception area let’s down the overall experience. Needs a professional designer to look at improving a very important area."