"All the concessions were clean, as were the toilet facilities."
"Lovely and clean toilets."
"Clean toilets looked fairly new."
"The site was super clean and the staff were friendly."
"They're generally kept clean, a noticeable improvement."
"Very clean, friendly staff."
Cons:
"The place wasn’t very clean, we had to wipe our own table, bins were overflowing."
"The management here obviously do not place hygiene high on their list, the floor upstairs in the eating area was filthy, and the tables were almost as bad."
"The gents toilets had the standard service station stink."
"Toilets dirty with toilet paper all over floor."
"Unfortunately the toilets are pretty grim, not cleaned thoroughly considering how much they are used."
"Ladies toilets total mess. Sanitary bins overflowing with unmentionable 'debris'- you get the gist!!?? Rubbish on floor and side of wash basins."
"Toilets are disgusting never clean broken seat."
Staff and Service
Pros:
"Mikey and George where amazing at the front and was very helpful about food options as well as directing me to the allergy section near by."
"Chloe who took the order was professional, friendly & efficient, 5🌟."
"The lovely assistant got them for me straight away all nicely sealed with my name on. Fantastic Service by all the staff."
"Especially thanks for the domestic staff! 🙏🙏🙏"
"All the staff we encountered where great!"
"Service was friendly and helpful."
"The Staff are pleasant and you can just chill out."
Cons:
"Grubby and lacking in staff - Starbucks had one other person in the queue, but the staff member was quoting 15 minutes to get around to making drinks as was the only one in."
"Don't go to the KFC here, OMG what an absolute joke, the staff behind the service area look lost."
"The staff behind the service area look lost and the conversations from the kitchen area was at most an absolute disgrace."
"The staff in petrol shop are miserable and rude with neither a can I help you nor thank you offered no acknowledgment at all during payment and staff getting in your way while filling shelves."
"One member of staff is so slow he always causes a queue."
"The lady serving stood swearing picking her head putting no effort in to getting orders ready for the massive queue of customers getting orders wrong and genuinely looks like she couldn't be arsed."
"Parked up paid for my hgv overnight parking went to KFC told sorry closed this was at 2mins to 20.00 the staff was rude."
Parking and Accessibility
Pros:
"Parking was a bit strange though, no double spaces so had to go into HGV parking with caravan and then had to reverse out."
"Plenty of parking spaces even if you have an electric car."
"Electric car chargers in the main car park, with Tesla charge points just to side of Starbucks."
"Ample parking."
"Car parking is 2 hours free."
"Huge parking lot."
"There is good parking, petrol station and also a motel at hand."
Cons:
"Access for disabled toilets very poorly signed as an afterthought below entrance to ladies toilet."
"Only downside is the disabled parking outside/next to a zebra crossing."
"Delivery drivers always parked in mother and child spaces and when you tell them they say they are ‘authorised’."
"Parking is limited at peak times."
"Caravans Park in HGV area in amongst the articulated trucks. There are no road markings for safe places to cross or move about."
"How do you expect a disabled person to turn around in a wheelchair when there are so many bins for nappies and it's used as a child changing room as well"
"Nowhere for comfortable baby feeding and the baby changing area is in the ladies toilets."
Facilities and Amenities
Pros:
"It is good that the toilets are situated near the entrance and the shop near the entrance for refreshments, great place."
"Selection of outlets including Starbucks, Burger King, WH Smith, toilets and baby changing."
"The Food was better than you’d expect from a fast food / service station."
"Good array of shops and restaurants."
"Nice stop for refreshments and quick meals."
"Toilets always clean."
"A very welcoming place to take a break if you're heading Westbound on the M62."
Cons:
"This is a particularly soul-destroying service station."
"No hot food available 24 hours"
"Very expensive fuel - captive market can be the only explanation."
"Beware if you're calling here for fuel... that would presumably be for normal diesel not premium diesel which was the only fuel available at the pumps and this was 167.9p a litre."
"Barn like place with little choice of facilities or eating options."
"All the shops were shut except the little WHSmiths. Coffee shops shut, eateries shut, drive thru shut."
"This is the only service station I've ever come across that doesn't provide at least some form of 24 hour catering!"
Value and Pricing
Pros:
"The Food was better than you’d expect from a fast food / service station."
"Good array of shops and restaurants."
"Nice stop for refreshments and quick meals."
Cons:
"Very expensive fuel - captive market can be the only explanation."
"Beware if you're calling here for fuel... that would presumably be for normal diesel not premium diesel which was the only fuel available at the pumps and this was 167.9p a litre."
"Prices are inflated in comparison to high street stores which can be expected."
"So you have to pay to park and then you get your curtains cut what’s the point if there is no security."
"Typical motorway services.. very expensive. Facilities for truck drivers are limited and overpriced."
"Prices for food and drink were quite pricy but it's a service station, so I don't expect it to be cheap."
"Yet another rip off service station."
Security and Safety
Pros:
"The area was clean and cleaners were quickly on hand to mop up spilt liquid, which may have caused an accident."
Cons:
"So you have to pay to park and then you get your curtains cut what’s the point if there is no security."
"It's ok but don't pull up with a curtainsider unless you want your curtains slashed whilst fast asleep in your cab"
"As a hgv driver facilities are good but..... you pay £29 to park and nothing is secure, as I stopped on there last night, had my curtain slashed and back doors opened.... they need security to patrol to avoid this.... very poor on safety of drivers."
"Disgusting that Welcome Break still insists on charging hard working truck drivers £27 for overnight parking during the Covid lockdown period."