Moto Wetherby Reviews Summary

Parking

Pros:

• "The directions are clear as to where to park our outfit."
• "What was great for us is that they had a designated parking for caravans and motorhomes."
• "Massive car park with nice parking bays."
• "ANPR in operation here, so the car park is safe."
• "Always busy, but always parking spaces available."
• "This centre has ample parking which is easy to use."
• "The parking is free for 2 hrs and plenty of spaces available."

Cons:

• "Cars were queuing out onto the A1 roundabout and weren’t keeping left so couldn’t get past to exit."
• "The queue to get in off the A1 southbound was actually queuing on the A1 for half a mile at 2pm on normal Friday."
• "Couldn't even get to the car park."
• "Parking was hard narrow parking spaces."
• "One way system in the car park confusing."
• "The car park could be laid out slightly more spaciously, as getting in and out was tight."
• "Parking still a bit of a nightmare, especially with box vans using the car park and taking 2-4 spaces."

Food and Beverage Options

Pros:

• "Good range of facilities."
• "There is a great selection of food available inside."
• "Been to this service station before. Perfectly placed, with a lot of choices to eat."
• "There's a great variety of sandwiches, crisps etc for those travelling as well as everyday essentials such as milk for those on their way home."
• "The west country Pasty co. supplied v good pasties at a sensible price."
• "An M&S and Costa offer quality products and the in house option provides value."
• "So many shops M&s food for little milk fresh vegetables; WHSMith. Costa, KFC, Chow Asian food got amazing selections of halal chicken & Thai vegetable curry."

Cons:

• "Usual higher prices and not the most pleasant environment to enjoy your purchase in."
• "Wasn't ask if we wanted chocolate powder on cappuccino, and the sprinkles on the Frostino was missing."
• "Don't go to the KFC here, manager is slower than Christmas... the food is always Luke warm at best."
• "We waited 25 minutes for a KFC order so don't expect it to be a quick stop."
• "Food could be a LOT healthier."
• "Pret was closed. M&S out of sandwiches."
• "Stopped on the way to Scotland. We had KFC for my young son and were waiting an astounding 50 minutes for a child's meal."

Cleanliness and Maintenance

Pros:

• "One of the nicer services I've been too."
• "Good services plenty places to eat toilets clean loads of parking."
• "Room was warm, clean and well equipped."
• "The inside of the station is very clean and accessible."
• "The best thing is the hidden nature reserve tucked round the back, the perfect place to eat your Greggs pasty or M&S sandwich while you sunbathe and recover from the motorway."
• "Toilets have recently been renovated and are always clean."
• "Very clean WC."

Cons:

• "The whole place is rammed with people and filthy."
• "Men's toilets filthy. One blocked and full of ordure."
• "Dirty toilets, tables full of litter."
• "The toilets weren't very clean and I needed wellies in the shower rooms."
• "Toilets were shut and temporary toilets placed outside the main building were in service."
• "The only issue is a large number of rats in the car park."
• "The temporary toilets were appalling- hand dryers didn't work in both ladies and gents.- no alternative method of drying hands."

Service and Staff

Pros:

• "Staff are helpful and always polite."
• "Staff were friendly and accommodating."
• "Staff serving were very nice and welcoming too."
• "The person who served us was very good, professional and polite."
• "The staff were all really friendly and helpful too which was nice and I didn't feel rushed which makes a change for these kind of places."
• "The staff in the fuel station/mini m and s/Gregg's are amazing. Always friendly and helpful."
• "All the members of staff, but particularly Sam and Becky, were particularly friendly, polite and helpful in getting this resolved."

Cons:

• "I have docked it one star because of the poor service at the Costa cafe."
• "There's plenty of staff standing around looking gormless and a total of 9 orders made it out of the kitchen during the 22 minute wait."
• "The service management need to get a hold of the situation that KFC is damaging the overall experience for customers."
• "Awful experience. 99% of people had no mask. Fast food outlets kept taking orders but massively fell behind with some customers having to wait over an hour."
• "No apology was offered by the staff for the delay."
• "Not enough staff to cater with the numbers."
• "Understaffed and no sense of priority."