"Parking goes all the way to the front door and easy access for everyone."
"Toilets are clean and very accessible, just inside the entrance."
"The service station was easy to access from the motorway and had plenty of parking spaces."
"Parking is easy to navigate with a good number of bays available."
"You can park very close to the main road and not very crowded."
Cons:
"Has a good selection of franchise outlets just let down with the accessibility of the bridge restaurant as there is no lift or easy way down for those who find stairs to be a problem."
"Stopped for takeaway food from Waitrose, but having to cross to the other side of motorway was more than I expected."
"All caravan spaces used by cars."
"Also NO disabled access FROM Upper floor for food, so you're stuck with subway or left downstairs as only escalator up no wheelchair access up or down!"
"Was a bit disappointed there wasn't a lift and no other way to get the push chair to KFC upstairs other than the escalator and 3 flights of stairs on the way down."
"Big issue with accessibility. When we visited the escalators were broken and there was no lift available."
"Shocked to find that nowadays electric car charging spaces take priority over disabled spaces."
Cleanliness
Pros:
"It's generally well kept and clean."
"Everything clean and tidy. Unusually for service stations, it wasn't necessary to hold your nose on entering the toilets!"
"The loos were a good size and clean."
"The rooms are spotless, just as in the pictures on their website."
"The toilets were clean and tidy and had only just been visited by the cleaning team."
"The toilets were in good condition which is great."
"The area was all clean and had a good selection of places for food and drink."
Cons:
"A smallish, and sometime run down service station."
"Pretty goo services. But disabled toilets could be kept cleaner."
"The supermarket is quite upmarket but has a good selection of sandwiches etc."
"Average motorway services, male toilets were pretty grubby and smelly."
"The toilets were absolutely disgusting."
"Absolutely disgusting food area upstairs, bins full, tables and chairs are dirty, floor area with food all over the place."
"Ladies loos were disgusting."
Staff and Service
Pros:
"If you have a question staff are friendly and helpful."
"Staff very friendly in all shops visited."
"The staff were friendly and helpful."
"The staff in Starbucks were so polite and really attentive and helpful."
"Lovely polite staff and plenty on offer."
"The staff with whom we had had contact were polite and helpful."
"Staff in the services were friendly and helpful."
Cons:
"Staff refused to take my order because they said they were too busy."
"Subway however avoid. Staff quite ignorant and unhelpful."
"Staff completely rude, dismissive and unhelpful."
"The staff seemed tired and lifeless."
"Worst Burger King service, or lack of, I've ever experienced."
"It is noted that the staff at Harry Ramsden are not at all customer friendly and behave with a hostile attitude."
"KFC was painfully slow service."
Facilities and Amenities
Pros:
"A decent range of places to order food from, if you are after a selection."
"The variety of food and drink is very good."
"These outlets, along with the 5 options downstairs, means Charnock Richard Northbound has plenty to offer food wise."
"Electric charge station (3 units)."
"Shower facility also available."
"Also plenty of rest rooms with changing areas for the little travellers."
"Good variety of food available here including Waitrose, Starbucks, Burger King, Starbucks, Harry Ramsden."
Cons:
"The Starbucks that we visited didn't have enough vegetarian options on offer."
"Although the services are good it lacks dog walking areas on the northbound side."
"Poor HGV parking facilities."
"All caravan spaces used by cars."
"There’s virtually no green space here, making it unsuited for dog walkers."
"Once parked its hard to find any where to properly walk away from traffic."
"Crowded parking area, poor separation of cars and trucks, no designated area parking for caravans and motorhomes."
Value for Money
Pros:
"Stopped for takeaway food from Waitrose, but having to cross to the other side of motorway was more than I expected. Waitrose food was very good!"
"The food was delicious and affordable."
"Waitrose is here, making it a target for the quality conscious motorist, and very good it is too."
Cons:
"Overpriced as are most other service stations."
"Food is a little steep which is annoying £4.50 for a BLT sarnie from Waitrose which isn't that much from a normal Waitrose!"
"The coffee and food vastly over priced."
"Disgracefully expensive to overnight stop, £29, is ridiculous when being encouraged to break ones journey."
"Food and drinks are overpriced compared to high street prices."
"Trash foods and terrible prices when will u get better like the rest of the world with quality foods and fairer pricing."
"Robster Coffee can be bought at an infuriating cost as always; capitalism without morals."