Address: M61, Horwich, Bolton BL6 5UZ, United Kingdom
Phone: +441204356565
Rating: 3.9
based on 249 reviews.
Cleanliness
Pros:
"Everything is clean, so overall good experience."
"The toilets were clean and tidy - I have seen worse."
"Brand new service station that has been re built from the ground up. Very clean."
"Toilets are always clean and good amount of cubicles (in the ladies anyway)."
"The staff were really helpful and even kept an eye on my order until I came back from the toilets!"
"The toilets were nice & clean. Actually may be the cleanest service station toilets I've ever been to."
"The toilet facilities are spotless, at least they were when we visited."
Cons:
"This place is disgusting, toilets are a no go area."
"Never be back. Showers £2. What you get is a cubicle that you have to reverse in to that has a basin that you can't get one hand in to then the shower was cold and stank of the drains."
"On my next visit, the men's toilet area was a bit grubby, and the hand dryers were not working."
"Only slight issue the toilets were a bit dirty but suppose sometimes people should aim better or flush again if at all!"
"The state of the dining areas were disgusting, most tables were empty, no wonder, they were all filthy with old food wrappers, crumbs, spilt drinks and the like on all of them."
"Visited 06:40 23/05/17. However, the male toilets were absolutely disgusting."
"Disgusting toilets very unclean, wet floors used tissues all over broken taps extreme smell of urine."
Service and Staff
Pros:
"Friendly staff."
"The staff were really helpful and even kept an eye on my order until I came back from the toilets!"
"Staff in Starbucks were far more helpful with friendly quick service."
"Lovely friendly Staff very efficient Busy little place but Staff worked well as a team to get through Customers quicker."
"Thanks to the very Honest staff there - I had my man-bag safely returned - having left it hanging on the back of my chair!!!"
"The guy at the Starbucks was an absolute hero and was helpful, professional and polite and provided a genuine, positive customer service experience."
"Stand out service from Shahista!"
Cons:
"Went to Gregg's the lady that served us was extremely rude."
"While I understand the cashier was ‘cashing up,’ there is really no excuse for completely ignoring me."
"Staff in Spar store were miserable and barely grunted when I paid for the expensive drinks."
"Staff in the spar shop and fuel are rude and ignore you even as they serve you."
"Upon collection, the cashier initially told me to 'come back tomorrow' despite them telling me my bag is ready for collection, between 7pm and 9pm."
"I asked to see a manager and was told there no one in charge after 16.30 maybe they should use the parking charges on staff training in the approach to the customer."
"A DUMP disgraceful hygiene toilets up there with the worst I've ever seen all gents toilets unusable either blocked or filthy staff more at subway more interested in chatting about their night out than serving customers then found hairs in the sandwich avoid at all costs."
Facilities and Amenities
Pros:
"Slightly different layout to your usual motorway services, feels more open and spacious."
"Decent services. Starbucks, Gregs & Subway all have vegan options."
"Fantastic services, so much to choose from. Lots of coffee, sweets, food."
"There's a large shop by the fuel pumps with all the necessities and a few extras, such as books."
"Has a prayer room with ablution facilities for wudhu & salah located just opposite the shower room."
"Spacious car park and indoor area with a few eateries to choose from, including Gregg's and Burger King."
"Great food court with Starbucks, Subway, Mother Hubbards Classic English Fish & Chips."
Cons:
"Apart from the service station shop everything shuts at 7pm on Saturdays, so if you want hot food you are out if luck."
"Everything except the spar is closed by 8pm."
"Arrived here at around 6.30pm and everything was closing."
"Only having a single EV charger at each site is poor and needs to be improved."
"The roadmarkings and signs at the entrance need redoing."
"Limited seating options in the food court."
"There was a horrendous sewerage smell throughout the whole area."
Value and Pricing
Pros:
"This place is better than the majority of uk truck stops £19.99 to park for the night with a £7.50 meal voucher."
"The best service station I have ever visited. Excellent selection of food, & drinks all at sensible prices."
"The prices charged in the main shopping area here are... Wait for it... Pretty darn reasonable!"
"Cheaper than most services..£19.99 for hgv parking with £7.50 meal voucher."
"It is also great value for money if you are staying the night."
"Paid £14.99 for Hgv overnight parking for convenience of 24 hr toilet facilities."
"No charge for HGV parking."
Cons:
"Like all service stations this one is grossly expensive."
"The prices at this petrol station leave a lot to be desired with a normal Mars bar costing a pound at the time of writing."
"Service station itself is expensive for food an drink as expected."
"If you need fuel then it's probably a great idea to sell something of value so you have enough cash to visit their extortionately priced filling station."
"Extortionate pricing......should be ashamed.....probably the most expensive shop in the country."
"But BKing prices less than other extortionate services prices, fuel and shop prices here though are something else!!"