Renault Bolton Reviews Summary

Customer Service

Pros:

• "I must say everyone in service team are extremely helpful and professional."
• "Neil Hassall gave great knowledgable advice."
• "First class experience and would recommend Renault Bolton to anyone wanting 5 star service."
• "Neil also came in on his day off to hand over the car so grateful he gave up his time to help us."
• "Neil Hassall goes above and beyond to help his customers."
• "The process was smooth from start to finish, even from my booking the work online a couple of weeks beforehand."
• "Great updates and service from the service team!"

Cons:

• "Despite major representations I was effectively told that I couldn’t prove that the damage was present when I bought it."
• "Their ‘assurance’ programme failed to check and spot this defect."
• "It feels like they aren't interested in dealing with me once they had their money. Pretty poor service!"
• "Appalling customer service!! From my first point of contact staff were unhelpful and basically disinterested!!"
• "Dealership not interested after vehicle sold."
• "The mini valet and car wash was dreadful."
• "Its absolutely shocking that you try to rip people off like that. Worst experience at a garage I've ever had."

Vehicle Delivery & Condition

Pros:

• "Neil gave me an excellent price for my car on part exchange and we found my new car."
• "The car was ready for collection at the time agreed and all paperwork was ready."
• "The car was given a checked over valeted and ready for pick up in 2 days."
• "The gentleman who picked up my car is a very lovely man, I've had him come to me a couple of times now and I have to say, he is courteous, chatty, explained everything to me and considerate."
• "The service department even picked the car up from our house to carry out the repairs once the parts were received, and then returned it to us."
• "Neil Hassall did the handover & sorted all the tax out etc....he spent time showing us all the features on the new car went through all the finer details for completion."
• "I am thrilled with my new EV thanks again paul."

Cons:

• "When the Renault Zoe was delivered by flatbed truck 'to avoid miles on a new car', it was delivered absolutely filthy."
• "Some slight rust on the vehicle was to be made good, but wasn't."
• "Car was still dirty inside and out."
• "Courtesy car had no fuel and was in poor shape for a one year old vehicle."
• "There was doubt about providing a courtesy car."
• "The inside had a peculiar rank odour akin to a wet dog!"
• "I also noted 29 miles on the clock, which is unusual for a 'new' car, especially as the paperwork said 'less than 10'."

Sales Experience

Pros:

• "Neil Hassall at Renault Bolton, he was very friendly and approachable and found me an excellent deal with a good part ex for my old car and money back!"
• "Another Vehicle purchased from Gary Howarth at Renault Bolton as always First Class Service."
• "Neil Hassall is amazing! Worked to a very tight deadline but delivered perfectly and we got the car we wanted in time for a family holiday!"
• "I was introduced to my new vehicle with Harry Whitehouse what a lovely guy!"
• "Bought a car through Paul and he was very helpful and answered all my questions."
• "Neil Hassall was extremely friendly, helpful & professional."
• "Neil Hassall offered an exceptional service and I am thrilled with my new car as much as I am with the service provided."

Cons:

• "Looked around and found one in Manchester. The guy in Manchester showed me there was none coming in 3 months into UK and it could potentially be at least a year."
• "Went to look at a couple of cars, the guy on the desk really couldn't be bothered."
• "After seven agonizing minutes we excused ourselves and left the dealership."
• "On the day that we came to the dealership, I can only assume that your team had exceeded their sale targets for the month because, not one member of staff engaged in conversation."
• "Paul to say the least was clueless on the specs of the car we wanted."
• "The delivery driver forced me to sign a waiver confirming that i had recieved items from the garage which i had not."
• "Today my wife just passed her practical test so we went to Renault Bolton to buy her first car, sadly our experience was extremely underwhelming from the get go."