Sainsbury's Reviews Summary

Staff and Service

Pros:

• "Staff helpful and friendly too."
• "So he was very helpful.i was happy normally tht don't do that."
• "The stuff is always extremely polite and friendly."
• "When I came to pay at the checkout I found that I had mislaid my debit card and the young woman assistant was so helpful and went out of her way to help."
• "Never fail to find the things I want or need and the staff are always available to help I need it."
• "Staff always go the extra mile to help."
• "The staff were all lovely and helpful."

Cons:

• "Received shockingly poor customer service from the rudest most unpleasant man working in the smart check out area."
• "Shop floor staff seem demoralised and lacking in any empathy, however the Staff on the tills seemed to at least try and help."
• "Both staff members avoided offering any help!"
• "Desk staff is curt and dismissive."
• "Disappointed with this trip... young girls who look the part to work in this store are rude and disrespectful to customers."
• "VERY UNPLEASANT STAFF. I went for a weekly shopping today with my girlfriend... Then she called security. Won't be going back there EVER."

Store Layout and Accessibility

Pros:

• "Massive store with huge car park wheel chair friendly and access to store via conveyor ramp and lift access."
• "The usual setup for Sainsbury's with lifts or Escalators, making it very easy accessible for wheelchair users."
• "The store itself is bright and airy and very clean."
• "It's ok: very spacious. Longer than usual walk from car park to store and even the store is spacious."
• "The aisles are nice a wide so even when busy the store is easy to get round."
• "Isles are reasonably spaced out and not stacked too high on the top shelves either which means you don't feel like you're in a cluttered maze like some supermarkets."
• "Good store layout, nice and bright, easy to navigate."

Cons:

• "As a supermarket in Tonbridge it is okay and nothing special. The building is quite old now and so the store is looking a bit rough."
• "For produce nothing different."
• "But quality has dropped off a lot in the last few years, and the prices are too high for what you get."
• "Prices going up well above inflation. Store run down with many departments closed."
• "If the heating's not working... the lifts are out of order... plus there's never enough tills open."
• "Once again the heating is off and the whole store is like a fridge. With broken lifts, broken escalators no heat and an inability to restock shelves in a reasonable time I am fast despairing of the management in this store."
• "No direct access to the store from the car park. You and your trolley need to take the lift into the store or use the (very slow) escalator."

Cleanliness and Maintenance

Pros:

• "The store itself is bright and airy and very clean."
• "Excellent shop clean well lit uncluttered Isles plenty of free parking (limit on the length of time) excellent choice of goods."
• "Visited the store today. Infection control measures are being well executed. Pleasant staff. Store clean and well stocked."
• "Lovely bright well stocked store."

Cons:

• "The toilets were the most dirty toilets I have seen with broken doors, blocked toilets, no toilet paper, no soap, broken hand dryers and wet floors."
• "No sanitiser ANYWHERE in the store for customer use."
• "No sanitiser ANYWHERE in the store for customer use, a very limited selection of mens trousers."
• "Cold still in store been over a week now... can't understand why it's taking so long to mend the heating."
• "How long before the escalator is fixed, it's been out of action for months?"

Customer Experience

Pros:

• "Great supermarket. Real good variety of good quality meats breads everything you need to do a shop."
• "Large store on outskirts of town. Plenty of choice, good quality food and reasonable prices."
• "Lovely store throughout with some fantastic products to be found you'll not find in other stores, clean, well stocked, staff are extremely helpful."
• "Good quality merchandise. Sainsbury’s own brand excellent at reasonable prices."
• "Excellent supermarket, presenting full ranges of goods."
• "Good quality stuff. May be slightly more expensive than German discount chains but am happy to support British businesses."
• "Typical supermarket, clean and tidy, with stalls always packed and friendly attendants who make sure you get the help you require."

Cons:

• "A big Sainsburys we went when it was red-hot so most of the stock was covered unfortunately."
• "I only use argos in this store but had quite a few issues of late saying items ready for collection only to get there and no item there out of stock."
• "Why am I being forced on to self-checkout when I really don't want to, I'm dyslexic and appreciate personal help but instead I'm forced onto a machine which flashes every time I make a mistake."
• "Customers and staff ignore one way system. Not all staff wear masks."
• "If you want your car damaged then go here because the road in and out is a mess with large ruts and potholes, big ones."
• "I hate shopping at Sainsbury's because, like most retailers these days, they require you to have a £1 coin to use their trolleys."
• "No café. For such a big supermarket. I couldn't find a machine for drink or some where to sit down for 20 mins."