Tim Hortons Reviews Summary

1. Food Quality

Pros:

• "The hashbrown first. It was crispy and perfectly cooked."
• "Tried the chicken tenders, which was really nice it's far better than KFC or McDonald's."
• "The sausage and egg muffin was comparable if not better than the 'other' one."
• "The chicken tender burger with hashbrown meal... the burger was also very good and not dry."
• "The crispy chicken sandwich was good - the chicken was moist with decent flavour."

Cons:

• "The hamburger meat was absolutely tasteless, thin and dry."
• "Burger was horrible was like thin cheap patties, doesn't taste like beef."
• "Food sat there for 5mins while we waited for the coffee to be moved onto the tray."
• "The burger patty was insipid and my chicken wrap was not at all nice."
• "Food was awful, staff were not helpful at all, had to get a refund for everything."

2. Customer Service

Pros:

• "The customer service is also excellent here! So much smiles and greetings in store!"
• "Excellent customer service from Mohan especially. Very smiley and responsive to questions."
• "The staff were pleasant and attentive and the restaurant itself was clean and nicely laid out."
• "Mohan...provided the best service possible...always very friendly."
• "Bibek...always provided an incredible service. Keep it up!"

Cons:

• "No orders on the board, and took over 10 minutes to receive some doughnuts."
• "The checkout person was too busy on their mobile telephone to look."
• "The staff were slightly aloof but quick to serve me."
• "Poor service. No-one in the kitchen had any energy and were doing everything so slowly."
• "The service is honestly laughable. They either mess up our order or the actual donuts are gross."

3. Cleanliness and Atmosphere

Pros:

• "The place itself was clean and pleasant, a little crowded feeling in some places."
• "Tim Hortons is open! Clean and tidy and pleasant to sit in."
• "The restaurant was clean and the staff are friendly and helpful."
• "The team at Lakeside Tim Hortons is amazing... cleanliness is very well maintained."
• "Service was good, fairly quick but the pancakes with bacon was below average."

Cons:

• "Lower on hygiene :( crumbs and papers on tables and floors, woman toilet in mess and without paper."
• "The other toilets (unisex) were in a terrible state, with 2 of the 4 available so disgusting as to be unusable."
• "The atmosphere was just the one in my car, which as I already explained was A W E S O M E."
• "The restaurant was not empty but not heaving either."
• "Had a bad experience with the staff... they are working very slowly."

4. Ordering System and Wait Times

Pros:

• "Ordering is simple via self-service screen and the service was fast."
• "The self ordering screens are easy to use alternatively you can order at the counter."
• "The ordering screens needed updating with current stock levels of Timbits varieties."
• "I would describe Tim Horton's as a nice mixture between McDonald's and KFC."
• "Very quick service and food and drink was good."

Cons:

• "It took a little longer than usual this time for my order to get ready."
• "The food and drink takes awhile to get there."
• "I had the bacon roll...the iced French vanilla was upgraded to a large hence the extra price as well."
• "The food is very nice but expensive The staff here don't know what is happening."
• "Love Tim Horton's! whenever we head to Lakeside to do some shopping this is our first stop."

5. Price and Value

Pros:

• "Very good value for money."
• "Great value for money too."
• "The value for money is great."
• "The breakfast deal remains an absolute steal and is always our first stop."
• "The food was lovely with great quality chicken and burgers."

Cons:

• "Good is ok, but pricey for what you get to be honest."
• "Not worth the hype, however the hot chocolate was delicious."
• "It's expensive, and when it was brought to the table...the food was wrapped in foil,let the food down."
• "Very expensive for a hot chocolate while queuing in the drive through."
• "It's fast food but comfy surroundings compared to other fast food, and tasted good, lots of breakfast options."