Tim Hortons Reviews Summary

Menu Variety

Pros:

• "The only difference is that Tim Hortons has a more extended menu with more choices."
• "Really good selection of drinks and food."
• "They also have a large selection of donuts that looked very good."

Cons:

• "The breakfast menu is a knock-off from McDonald's."
• "It seems like every item is being rebranded with a 'Tim Horton's' logo."

Taste and Quality of Food

Pros:

• "The burger tasted 'homemade'."
• "Flat white was good and donut was absolutely delicious."
• "The hot chocolate was amazing, the big breakfast wrap was so tasty and full."
• "Tasty, fresh food."
• "The pancakes were fluffy and thick, authentic Canadian style."

Cons:

• "The burger tasted like it had been microwaved and not fresh from a grill."
• "The food isn't anything special."
• "The double cheeseburger was a let down, it tasted like it had been microwaved."
• "The sausage meat in the breakfast meals is grey, spongey and flavourless."

Service and Staff

Pros:

• "Ordered via the screens. The service felt a bit long, but we came at a busy time."
• "One of our orders were wrong but the gentleman at the kiosk happily amended our order without a problem."
• "The team was friendly."
• "The server who handed me the food was nice and polite, which was fantastic."

Cons:

• "Customer staff were not very customer-friendly."
• "Staff just look like they don't want to be there."
• "The worst experience, very unhygienic! A Sikh man served us he apologised and angrily gave us a refund."
• "Self-service machine gave no receipt, I customised the order but it was incorrect when I got home."

Hygiene and Cleanliness

Pros:

• "Seating area looks really nice."
• "The store was clean and beautifully displayed all their sweet treats."
• "Branch was very clean and tidy even though they had a youth problem."

Cons:

• "The hygiene standard in the toilet was unacceptable."
• "The toilets are unisex and seats are falling, no one cleans them regularly."
• "The toilets are unisex and seats are falling, no one cleans them regularly. This can pass bacteria to people and in kitchen."

Price and Value for Money

Pros:

• "The prices are correct for what you get."
• "They aren't anymore expensive than McDonald."
• "It has reasonable prices and the drive-thru is fairly quick to go through."
• "The price was good."

Cons:

• "Firstly, Tim Horton's is way too overpriced and overrated."
• "This brand needs to SERIOUSLY revise its price and portion sizes."
• "The Donuts are a tad overpriced, but the burgers are on par with the competition."
• "Headline prices on all posters is £2.99 for chicken burger. Really good price BUT small print says only if bought within a medium or large drink."