Outdoor Action LTD Reviews Summary

Product Quality

Pros:

• "The choice of products is massive, quite reasonable priced."
• "Not only did O.A. have Mountain Equipment top notch ones in every size and leg length but they were £45. The *INTERNET* best price was £120."
• "Ordered a wonderful sleeping bag at a discounted price compared to other retail outlets and it was worth every penny."
• "Italian made, single piece leather boots for £85!"
• "I am pleased with the Toridon goretex jacket at a competitive price."
• "Purchased waterproof overtrousers at a good price."
• "The jacket is of very good quality."

Cons:

• "Boots were sold as light brown/beige and new but(not even close to baige but staff wouldn't be honest about the colour), obviously used, dirty(mud) and damaged and the sides were wrinkled from use."
• "Bought a down jacket from them that unfortunately broke within a month of purchasing it."
• "Used them the first and they leaked, even though they had been proofed with the recommended products."
• "Purchased a Vango blissful air bed which was faulty! Was told I had to return to Vango rather than outdoor action."
• "Bought a vango helium ul 2 from here. Had issues from the start. Outdoor action has sent back tent twice to vango. Once for repair second for a refund. The tent was made badly."
• "Poor store, bought from here because it was slightly cheaper than elsewhere but after purchasing some expensive goodyear wellingtons that lasted barely a year before falling apart, wouldn't entertain any warranty or guarantee."
• "£135 worth of orders, thrown into a flimsy box, without thought. Clothing items not individually bagged for protection, exposed to environment with holes in the shipping box."

Customer Service

Pros:

• "The staff were very helpful, friendly and knowledgeable."
• "Online order from start to finish was a dream! Lots of communication from Outdoor action and reputable courier (FedEx) used."
• "Informative staff happy to help rather than sell you things you don't need."
• "Josh in the returns department sorted it out very quickly."
• "Everyone I emailed at the shop was incredibly helpful and friendly."
• "Josh from the customer service team was straight on the case resolving the issue in a timely fashion and keeping me fully up to date with the process."
• "Very helpful staff."

Cons:

• "Then when I complained got very rude message back."
• "Minus One Million ⭐'s This started by me wanting some boots... THEY TRIED TO CANCEL MY REVIEW ON TRUSTPILOT, what does that tell you."
• "Very rude. Product recalled because dangerous levels of a chemical coming out of product contracted outdoor action about product recall but they would not give money back."
• "21-Oct - response telling me they don't have my item and asking me to prove they received it."
• "It would however be helpful if they actually returned calls about possible faulty issues."
• "Total failure to deliver reasonable customer service - consider this before you place an order."
• "Very condescend response, then ignoring by staff and blocked from messaging on Ebay to sort some compensation or return agreement."

Store Experience

Pros:

• "Great store, great prices, great selection of gear."
• "Outdoor Action beats them on choice & price."
• "Excellent choice of outdoor clothing. Price are very reasonable."
• "Great prices & huge stock."
• "The place is like a Tardis with Clothing footwear tents and accessories of every make and at very competitive prices!"
• "Everything you might want for camping and outdoors. The range and selection they have is huge."
• "A lot of stock for camping and you can get almost everything for out door."

Cons:

• "Wasn't particularly keen on this place. It felt claustrophobic once inside."
• "With all the trouble I've had from this shop I have not and will not buy from them again."
• "I paid for next day delivery as needed the item for a charity event, it was sent by courier, however the person I spoke to when it didn’t show up, tried to blame the post office, really poor service."
• "The only criticism would be possibly over stocked rails, making it harder to find what you want."
• "Overall really poor customer service and would not recommend at all!"
• "This has been a lot of work to get my refund."
• "They have refused to authorise a return or even look at the jacket."

Pricing and Value

Pros:

• "Plus Extremities gaiters for £11 and softshell gore windstopper gloves for £15. Bonkers value."
• "Brilliant value for money, really helpful staff and excellent service."
• "Great quality products at a low price."
• "Amazing prices too."
• "Forget the large chain stores, this is what an outdoor centre should be like. The prices are not the lowest but are discounted over RRP in many cases and the quality/value for money are second to none."
• "We found Outdoor Action to be very efficient. Our sleeping bag arrived quickly and in perfect condition, we would highly recommend Outdoor Action and would not hesitate to use them again."
• "Great selection of gear, all top brands."

Cons:

• "I was willing to pay the upped price of £145 from £119 and you decided to put it up again to £159."
• "Saw a cool box online reduced in price... if I wanted the product it would be more than double the advertised price."
• "I’d like to give 0 stars but sadly I can’t. I purchased a coat online and was emailed that day to advise they had no stock and would issue a refund. 10 days later, no refund and no response to my emails. Utterly disgraceful. Avoid."

Staff Knowledge and Expertise

Pros:

• "Staff are knowledgable and very friendly."
• "The staff are very friendly/accommodating and knowledgeable."
• "Mike in the boot department knows every factory their boots are made in and has been fitting boots for 45 years."
• "Great staff, who know a lot about what they're selling, always willing to go the extra mile for a customer."
• "One of the best outdoor shops in the business. The employees are so knowledgeable, and so genuinely helpful."
• "The staff are so helpful and friendly."
• "People who works here are kind and wery helpful."

Cons:

• "Not naming any names but we visited one of the faceless franchise companies and thought it would be a very quick transaction....anyhow, we left with an empty car boot due to the complete lack of knowledge let alone regard for what we as a customer wanted."
• "Just gave them a call for info on a tent, person on the other end, had no product knowledge and couldn't be bothered to find out either."
• "Poor store, bought from here because it was slightly cheaper than elsewhere but after purchasing some expensive goodyear wellingtons that lasted barely a year before falling apart, wouldn't entertain any warranty or guarantee."

Shopping Convenience

Pros:

• "Parked for free right outside."
• "Don't be decieved, the shop front looks tiny but this place is an absolute tardis!!"
• "Just be aware of parking. They have a few spaces next to shop. DO NOT go across the road."
• "We'll go to Outdoor Action on Friday, park right outside for free."
• "The shop is close to the centre of Blackburn but it was no problem parking as there are customer spaces outside and a pay and display next door which i used on my second visit as the customer spaces were full."

Cons:

• "Limited parking."
• "Only reason didn't give it 5 stars is parking poor."