Asda Shoeburyness Superstore Reviews Summary

Customer Service

Pros:

• "People are social distancing and following the one way system all very good."
• "In the cafe I noticed a member of staff Rosie cleaning tables in a very professional way."
• "The lady that does the cleaning in Asda her name is Denise was a great help she also keeps the store very tidy."
• "Staff in both shop and restaurant always helpful and friendly."
• "A very helpful young man, Brad, went out of his way to help, collected my goods, all within a couple of minutes."
• "Lovely shopfloor staff who spent ages trying help me find a product."
• "Good customer service."

Cons:

• "I asked 3 different ladies for their help, all three were rude."
• "A different shop assistant made a huge fuss about a return."
• "Her attitude was vile, her customer service skills were ridiculously bad."
• "The staff spend a lot of time chatting about their social lives."
• "The assistant could not have cared less."
• "I was treated unfairly by the manager of this store today 21/03/2015..."
• "This store is arguably the most racist store in all of the UK."

Store Layout & Accessibility

Pros:

• "Their is loads of space to move around in."
• "The toilets were good, because the disabled toilet is separate from the baby changing area."
• "Because of its enormous size, it is fully wheelchair accessible."
• "Excellent store with full disabled facilities (parking and restroom)."
• "Architecturally awesome - ergonomically excellent!"
• "They have wipes and gel at the entrance."
• "Good supermarket, has most of what you want."

Cons:

• "Car park is awful once its finished its going to be a deathtrap with no pavements."
• "The machine is in a ridiculous place."
• "I got told off by an employee for not following the arrows around."
• "Has had a revamp, they have put in more isles, narrowed each one. Don't go in there if you are claustrophobic."
• "Tried to use the store at about two in the morning, having been assured that the place was open from 12am, by the information on Google no less."
• "Forecourt generally dirty and unkempt."
• "The shelves are often empty. They don't appear to have people to stack shelves regularly or fill up the magazines."

Product Availability & Pricing

Pros:

• "The best part about this Asda is that they have a good selection of reduced items that are reasonably priced."
• "The variety of products are great, and due to the large turnover, always fresh."
• "Shopped this afternoon for liver and spring greens for this evening's dinner. Took advantage of reduced price fruit in the form of strawberries and water melon. Truly excellent value."
• "Always happy with the stock you can purchase and plenty of choice."
• "It's a market and it's super, so it ticks the boxes if you want a supermarket."
• "Probably has the cheapest petrol and diesel in Essex :)"
• "Great deals at a great price."

Cons:

• "Shelves are never stocked. Some days I'll go in and entire aisles look like they've been raided."
• "Once this supermarket was much cheaper than the other like Tesco and Sainsbury. Now they are as expensive as Waitrose."
• "Every time I order Asda Shoeburyness always substitutes items and some will be missing some damaged and sometimes they don't deliver as on the slot."
• "The only things I can fault is there is quite a few empty shelves."
• "The shelves are virtually alway's empty & are never restocked during the day."
• "Shelves empty no warburtons bread and no miltipak bottled water..."
• "Absolute shocker in Asda today, food counter completely empty..."

Cleanliness & Safety

Pros:

• "The store is generally kept clean and tidy."
• "Congratulations to ASDA for the handling of the petrol issue."

Cons:

• "After visiting the store today there was quite a few people NOT using the hand sanitizer etc while entering the store."
• "chairs are dirty knives and forks are dirty literally everything is dirty."
• "Not one member of staff was wearing gloves!!"
• "I was in store today and saw 11 people without a mask on..."
• "DISABLED♿PARKING BAYS ASDA SHOEBURYNESS A JOKE !!!"
• "Stocking the store shelves whilst customers are in the store shopping is a big NO NO ! HEALTH & SAFETY !"
• "NO CONTROL OVER ASDA DISABLED CAR PARK."