Morrisons Reviews Summary

Customer Service

Pros:

• "The lady called Tina on customer services is extremely lovely and helpful."
• "She is so friendly and so helpful and chatty."
• "Can I give a big thank you to Lisa who is always so happy when she serves you polite and happy to go that extra mile if you need anything."
• "Today exceptional customer service by Rachel, part of the click and collect team."
• "The lady who served us in the party section of the store (Shelly) was amazing and couldn’t do any more to help us."
• "However, when I reported it to customer services they were quick to attend to the problem."
• "I would like to send a big thank you to the staff this morning who noticed that I'd been waiting a long time for my taxi in the cold and offered me a hot drink."

Cons:

• "Sat here for over half an hour, everyone else in the cafeteria got served but my breakfast never came."
• "Not enough staff, one person looking after the self checkouts and the unstaffed conveyor belts meaning you have to wait a long time."
• "No one about to place an order. We had to chase someone down."
• "Went to eat at the cafe at 5.20... was told they not serving food anymore even though it closes at 6pm very disappointed."
• "After calling manager to advise of revolting attitude of staff had phone hung up on me."
• "shocking unprofessional conduct of security guard at Great park rubery 11.20am today."
• "I was thoroughly disgusted with the Customer service from Sonia on the hot food counter."

Store Layout and Accessibility

Pros:

• "A large easily accessible store with plenty of parking."
• "The store was updated recently... also have a clothing range for both adults and children which are pretty good quality."
• "It is truly a superstore."
• "Good size Morrison's nicely laid out and clean."
• "This is by far the queen of Morrisons in Birmingham."
• "Lovely store, very clearly identifies each section."
• "Nice large Morrisons with the usual good choice of products."

Cons:

• "Pairs of staff chatting to each other blocking the aisles with their cages."
• "Many shelves were totally empty, despite the store being open until 11.00pm."
• "The supermarket is relatively small compared to the other super stores similar to Sainsbury and Tesco."
• "Parking is a pain and leaving the car park is difficult as there is poor visibility when pulling out."
• "There is also too much clutter in the main thoroughfare inside the store which makes it hard to navigate when you have sight loss."
• "The store was really crowded, far too many people in."
• "The shop is going through a refurbishment. This has left the gangway too small."

Product Selection and Quality

Pros:

• "This is the best store for great fresh fruit and veg, fresh baked bread, wonderful meat and fish selection."
• "Also the grapes offers of 2 pack for £3, are hard to beat."
• "Great selection of fruit and vegetables."
• "Fresh meat, fresh veg, fresh bakery, fresh fish."
• "The salad selection has a huge variety of options."
• "Great products at good prices, love the fresh food from here."
• "I am on a gluten-free and plant-based diet: this store has a really good selection of food suitable for me."

Cons:

• "Prices have gone up on the meals on oven fresh now have to pay to have chips on meal deal as extra."
• "It's getting more expensive and less choice."
• "Never has the stock what you want."
• "We love the store but often find empty shelves."
• "All of the raspberries were mouldy, still no eggs, a lot of the packages were broken/ruptured."
• "The shop itself was lacking in some of the basic food items."
• "Frequently out of date food on shelves- including children's yogurts."

Overall Experience

Pros:

• "Friendly and helpful staff."
• "Lovely staff. Always smiling and helpful."
• "Friendly place staff very helpful."
• "The self check-outs were well maintained."
• "The staff are always friendly in the cafe and always happy to help."
• "The girl who served me at the tills was incredibly polite and friendly."
• "Very loverly staff there always happy to help when you need it."

Cons:

• "Keep away from this Morrisons with your car as mine was stolen 17-6-23 between 2 and 2:30 in the afternoon."
• "Was happily shopping when the fire alarm went off no one seemed to know what to do."
• "Today I got a parking fine though for shopping for too long! £85 added to the amount I already spent."
• "Self scan and checkouts never enough staff on so Queue sometimes go down the aisles."
• "Toilets always are dirty and smell of urine."
• "The Entrance/Exit area was full of clutter, as this is also a fire escape then bottlenecks will occur in the event of a fire."
• "No lights in car park, unless you're a rabbit or the moons out you're in trouble, drain covers in car park missing."