Sainsbury's Reviews Summary

Customer Service

Pros:

• "The gentlemen had blonde hair approximately 20-25yrs and had long hair... what an amazing young man."
• "the lady who served me was incredibly friendly and offered me cleaning wipes for my phone since she had to touch it."
• "Another assistant eventually rescued me."
• "The lady (sorry I don't know her name) she had blond long hair, helped me to my car with the parcel."
• "The lady that answered the telephone was extremely helpful and left a message for the bakery and said she would text them the following morning."
• "the staff on the whole are good they are helpful going as far as to communicate in sign language and assist."
• "staff are always very helpful and servers are always friendly and polite."

Cons:

• "They ignored me completely."
• "some of the staff are very rude, i appreciate its challenge 25 but the manor the staff conduct themselves is very poor."
• "Found the staff in the cafe to be rather rude and wasn't impressed with the order we received."
• "Twice I have encountered rude staff and security at this store."
• "Incredibly rude member of staff decided to shout at my elderly, disabled mother."
• "the way the managers talk to their colleagues are disgusting!"
• "Went to Customer Service for some help but had to wait quite a long time as two assistants struggled using till."

Store Layout & Accessibility

Pros:

• "Argos and Habitat are on site. There is a vast range of produce, including clothes and there are several food outlets all under a single roof."
• "Large clean store .. large car park .. super easy scan and go shopping .. works better than anything else I have tried."
• "The store was clean and tidy and well presented."
• "Huge store with everything you could want from a Sainsbury's."
• "Lovely spacious building."
• "It's a very large Sainsburys (incl Argos) with everything you could possibly want."
• "A very large Sainsbury with everything you need, including a large car parking area."

Cons:

• "the only recent update includes a ludicrous barrier system to inhibit your ability to get in and out of the store making the average shopper feel a prisoner."
• "The security follow you about making you feel very uncomfortable!"
• "This Sainsbury's is a nightmare. Badly designed. Can take up to 30 min & longer to get in & out of the car park and you can be queuing forever at the tills."
• "The 'shared space' design of longbridge center is a nightmare, mixing cars and people all in one environment."
• "Gaining entrance to use this store is hazardous."
• "Travelators never working so you have to use the lifts."
• "For some reason they have stopped access from street level you need to walk a long way from the bus stop to a steep dark stairwell."

Cleanliness & Maintenance

Pros:

• "absolutely loved the home decorations department."
• "toilets have always been in a clean and usable condition."
• "Clean public toilets."
• "Always clean and tidy. Good selection of food. Very helpful staff."
• "Good brightly lit store having well-spaced aisles with good range of fresh foods and other household items at good value."
• "Plenty of parking and lots of shopping trolleys available. Lots of stock on the shelf."
• "Staff very friendly, helpful & efficient."

Cons:

• "Absolutely filty, smelly, the list goes on and that was at 1pm???"
• "The lifts always smell of marihuana."
• "Cleaning chemicals that they are using left by milk etc."
• "I've complained on several occasions to staff about the state of the ladies toilets."
• "the cafe too has dirty tables."
• "Every time I use this store the men's toilets are awful! Today all the Urinals were blocked and half full of urine."
• "Like others, I find the ladies toilets are disgusting. It stinks all the time!!"

Product Availability & Pricing

Pros:

• "Very good for all your favourite food sort's. Also reasonable priced cafe on site."
• "As I write this review there is 25% off all clothing."
• "Always has everything you want!great deals and bargains."
• "I have been very impressed with the clothing range, of which I have bought lots of bits and pieces."
• "Really good Sainsburys supermarket that has everything you need."
• "the sheer quality and finish of the products is worth the extra money."
• "Large store with easy to follow layout and good range of products."

Cons:

• "Have noticed the prices have shot up in lockdown and shelves still not full of items."
• "Always short of stuff at the tills."
• "Shelves not stocked, New staff not trained properly too busy chatting to each other."
• "Once out shopping there were huge gaps in the shelves and so lots of items we wanted we didn't get."
• "It's expensive consistently more than Tesco or Morrisons."
• "They have been overcharging customers for years at this store because they often do not put the reduced price stickers on properly."
• "Bought a pizza today that states use by 6th, not discounted due to being out of date today basically."