Address: 34-62 Staines Rd, Hounslow, TW3 3LZ, United Kingdom
Phone: +442085700877
Rating: 3.8
based on 231 reviews.
Customer Service
Pros:
"Staff is helpful."
"Staff is always smiling and a man is always waiting at the end of the till to help people busy with kids or elderlies."
"Staff are always busy it is generally tidy."
"Staffs are very responsive."
"Staff members are helpful but busy due to a number of people visits."
"Update: contrary to earlier opinion, not all staff members seem to be bad. I could see them helping customers in the isles."
"Then 15 mins before I was asked to conclude shopping and was offered help to find the items on my list and 2-3 of the staff helped me find items on my list."
Cons:
"I've been here many times and the customer service is usually very poor, and the staff do not bother to help me properly if I'm struggling to find a product."
"No complaint other than the staff are eager to close the shop in the evening and often close several minutes early!"
"Appalling customer service. Dirty and unorganised shop."
"However, the store needs to employ more people to assist customers. I couldn't easily find staff to help me find things."
"Poor customer service I paid for item which wasn't in stock, when I asked the lady who should be helping customer. She was busy chatting away when I asked I can't can't find it she replied so rudly and said if you can't see it here, it's mean it's finished."
"Yesterday 3/11/2023 i visited in quality food Hounslow and while i do shopping i required help from staff and i called one of ur staff i was in need to search one item the lady staff saw me but she dint even turned up near me she left that area."
"Very unprofessional staffs. The counter staffs are always in a bad mood."
Product Availability and Quality
Pros:
"Its so convenient to have everything under one roof, rather than going from store to store."
"All products are of best quality."
"For daal, rice and staples this place is the ultimate; every type, various qualities and pack sizes."
"If you're cooking with spices, this is the place to be! A grand selection of Spices, herbs and many other natural cooking seasonings."
"Good place to get Asian and South Asian goods. Good variety of veg, fruits and other foods and drinks."
"You will get almost all Asian vegetables, fruits, masalas, grain, rice, etc."
"A massive array of spices, herbs, salts, flavourings, pulses, and more dried goods in a range of sizes suitable for home, restaurants and food industry."
Cons:
"This place offers a lot of Indian range of food but I often find that fresh produce is not in good shape."
"Some useful items are also nearly always out of stock before I can get them."
"They dont have all ingredients regards to non veg. Also they don't have stock for plastic boxes."
"Store is loaded with things which are dumped on the shelves rather than display, virtually every kitchen item is here. Loud radio gives a headache."
"It's not guarantee you will get all fresh vegetable' it's on the shelves until there last day of their life and not much life left in it."
"They selling expired products. So be aware."
"Most of the items sold here are expired or nearing expiry."
Shop Environment
Pros:
"Great place to come and buy your groceries, the place is great for asian food shopping and other household things."
"This supermarket is full of Indian products including all freshly vegetables and fruits, you will never feel that you are far away from India."
"You can find every need of your daily life here. From utensils to toilet paper, vegetables to religious items, frozen food to tea, coffee, sugar maggi everything…u will get here."
"I love the round light lilac aubugines that I can find only in there."
"It's worth having a slow wonder around this large supermarket for all the interesting items you may never have seen before."
"A very big indian supermarket in the city centre(Hounslow) easy to find as it is on the main road."
"One stop shop for all your indian groceries."
Cons:
"Appalling customer service. Dirty and unorganised shop."
"Lot of products but the store is dirty and seems highly disorganised."
"The cleanliness of the shop floor is dirty, messy, disorganized, just not great!"
"The entire shop is dusty and dirty."
"Cleanliness is another issue. Torn floor and dirty doors and shelves."
"a couple of weeks ago I passed through quality foods only to find how disgusting this shop is. Food is everywhere, people taking items out of packaging and very little organisation."
"The place is often dirty and I find staff rude."
Pricing and Financial Policies
Pros:
"cheap products on offer."
"Reasonable price, but recommend checking the bill before you pay."
"You pay for the parking and get refunded if you spend £10 or more."
"Price also comparatively cheaper than Tesco and other places."
"I was really surprised to see all vegetables that too fresh one. Everything is at reasonable rate."
"Best place to shop all Indian Groceries at a reasonable price in Hounslow."
"Almost all Indian foods and other cooking goods available at a reasonable price."
Cons:
"NO RETURN/NO EXCHANGE policy is killing it. I would say avoid shopping here."
"Don't assume that its a place for less price, but it's not, most of the items are costly only as per my knowledge when compared to other stores."
"Everything is overpriced and prices seem to go up every few months."
"You will get everything, found it little expensive, for a rakhi which will be 10 RS in India was been sold for more than 3 pounds approx 270 RS, some of the stuff is over priced."
"Prices are higher than before specially vegetables."
"Though it has all indian grocery but customer service is poor specially manager person n lady are the worst."
"Another thing is please check your bill before you leave, they may charge you 10KG price for 5KG packet."
Accessibility and Convenience
Pros:
"There is a parking on top."
"Very handy the upper parking at £2 for 1 hour and half with lift to bring you downstairs just at the shop entrance."
"Parking meter has been upgraded, finally accepting cash and card 90 min parking is £2 and this refunded at the till with a min £10 spend."
"The parking is at first floor and will cost you £2."
"Easy to come and go. Parking always available and 2quid for parking is refunded when buying for more than 10quid which I easily do."
"Also has carpark on top floor, money gets refunded if you shop more than a certain amount."
"This store has its own car park. The entrance to which is located next to the store."
Cons:
"Surprised to know that they don't have toilets for customers in spite of being a big shop."
"The only bad point is: No parking spaces ! If you want to buy a large quantity of products and you need a van for that,you are in trouble !"
"The downside is the little parking space and customers behaving in an uncivilised manner."
"The only drawback of a big shop is there are no toilets."
"Parking is a nightmare as the lane to the car park is so narrow that you can damage your car wheel or scratch the sides."
"There are 2 lifts from the shop to parking area but only 1 has been working for the past 3 years."
"Pathetic service, unhygienic vegetables as you hardly get them fresh if lucky and most importantly the prices have sky rocketed and shockingly they are the only one with these huge prices."