haart estate and lettings agents Maidenhead Reviews Summary

Customer Service

Pros:

• "I've mainly being dealing with Nick, who is always helpful and very polite."
• "Amazing service by Swati Daryanani. We were really struggling hard to find a nice property. But Swati actually understood our need and helped us to find a best home to stay."
• "Brilliant and very helpful from Marta and the team."
• "Kassandra (move manager) ensured time scales were met every time, thank you for all your help!"
• "Eddy called in response to our enquiry about flats on the local market. He has a lovely balance of professionalism and fun."
• "He kept me up to date with the progress and managed the whole process really well."
• "Emma Saunders has been amazing in helping with late payments received from my tenant over the past few months."

Cons:

• "Used these for 13months to sale my property.... had nothing but lies / excuses."
• "Haart made my tenancy with Max Estates Limited for me, who didn't return my deposit amount after vacating."
• "Wasn’t too happy with being told vendor would use the same solicitor which would speed things up if we went through heart legal (by Philip), to find out they actually didn’t…"
• "What was meant to be a simple straightforward issue to be resolved has turned into a case study for the team in Maidenhead along with the management department team."
• "Bad service - no communication. Took large deposit from us then ignored us."
• "After one year being tenant and having to deal with this bunch of incompetent people, making my stay in UK much harder than what i hear is normal letting agency service."
• "I feel like I have been tricked into renting a property that has been left in deplorable conditions."

Professionalism

Pros:

• "I sold my property in December 2017. From day one until when I handed the keys over, I have received truly excellent service."
• "Michael was very professional, polite and very helpful."
• "He is a kind and attentive person, and what makes him different from other letting agents is that he actually cares!!"
• "I've had a great experience with Haart estate agents. I've been in regular contact with Rob who has been helpful and professional during my property search."
• "Lynna Proctor is my key contact there. She is very responsive, helpful and incredibly professional."
• "All staff are very helpful and engaging, listening to my enquiries and providing the best options for me."
• "He has kept me well informed throughout the process - excellent communication skills!"

Cons:

• "From our experience, Haart is definitely the worst renting agent I ever encountered in my 10 years renting history in and near London area."
• "Unfortunately, they are not providing any clarifications for Tenancy Deposit Refunds."
• "Waited around the area for 2 hours to make the viewing appointment. No agent and no call at the viewing time."
• "Please don't deal with them if you don't have to. In that case brace your patience with even trying to get in touch with anyone."
• "CHEAP THIRD RATED AGENCY. DONT EVER GO THERE."
• "NEVER EVER THINK to contact HAART AGENTS. They simply wants to harras customers."
• "Disgraceful service, poor attitude and say they will call back and do not bother."

Property Management

Pros:

• "Swati made our life easy right from our property hunt to completing all the moving-in formalities."
• "Andrea Costa did an amazing job in finding me a truly excellent tenant recently....in Superfast time...Superstar."
• "The recent support and help I have received from Property Management team at Haart and specifically Joanne Kettle has been outstanding."
• "I've known haart team for many years now and always found them to be extremely professional and thorough in dealing with a new tenant find."
• "Been using this branch to manage my properties for a while now, and I am always impressed with their efficiency."
• "I have been with Haart Lettings Maidenhead for the last 6 years, and they have always provided a great service, especially when re-marketing my property and finding new tenants."
• "I have been really pleased and impressed by the great level of service I have received as a landlord from Saqib, Elle and Anthony at the Haart Maidenhead office."

Cons:

• "Moved into a property with the promise of the garage being empty as I need it for work and the day I move in it's full of the things they promised to remove."
• "Even after knowing that Max Estates Limited is cheating many others like me, Haart still markets their flats to earn the meagre agent fee."
• "After I moved in to the property there was no customer service. Contacting haart was a nightmare and I was been given miss information."
• "Very poor service received recently. As a landlord living overseas we expected Haart’s property management service to make our lives easier."
• "Unfortunately the property wasn’t quite up to our expectations on this occasion."
• "Samantha Powell was so helpful with assisting us with our move, however as soon as you have signed that tenancy agreement its like you have never existed to them! USELESS!!"
• "The guy handling it kane has messed us about not replied to emails and gone back on promises to remove the items at dates he said he would, it is still unresolved as I write this, poor customer care."