Commercial & Residential Properties CITY Reviews Summary

Agent Professionalism

Pros:

• "Rhyan has been absolutely from start to finish."
• "Rhyan who dealt with me is extremely commendable. Nothing is too much to ask of him."
• "He supported with all aspects of the conveyancing process and ensured all parties worked towards a speedy resolution."
• "Always on hand to support and answer any questions. Knowledge was second to none."
• "Had a fantastic experience buying with C&R. Rhyan was amazing throughout the whole process."
• "The way they handle the matter is really professional and quick to resolve every issue."
• "He evaluated my property and sold it in 6 hours after coming over to take the pictures."
• "Rhyan has looked after me through two letting processes now."

Cons:

• "Isaac, who was supposed to be our agent but turned out to be the absolute worst."
• "Isaac's communication skills were abysmal. He would often ignore our calls and emails."
• "Very cheeky and untrustworthy. We have been in contact with them several times, specifically with one agent."
• "When we arrived at the property we found it to be clean, tidy with very very minor maintenance needed."
• "To add to this, when it came to collecting payment for anything it’s a completely different story."
• "AVOID THIS AGENCY. Don't even deserve a full star. Talking about the Hulme office specifically."
• "Still shudder the memories of C & R . Very rude and arrogant to say the least."
• "I am extremely unhappy and disappointed with this company."

Maintenance and Support

Pros:

• "Whenever we've had issues (general wear and tear etc) Chelsea is always prompt to resolve them."
• "Really helpful, especially as we were looking during the busiest season."
• "My experience of C & R Properties was fantastic! Scott Birkinshaw was excellent."
• "Really good people, always happy to help and the maintenance is great."
• "Have had very few issues with the initial move in of our apartment and, with help from Chelsea."
• "We had Scott show us our place on whitworth street, he has a friendly demeanor to him."
• "I am new to Manchester but I found Sabita really helpful."
• "They’ve had to create another page to try and escape their terrible reviews it’s hilarious."

Cons:

• "Hands down the worst letting experience I’ve encountered, maintenance department are basically non existent."
• "Deposit return process is very long, be prepared to wait 1-2 months."
• "The majority of the furniture was damaged and unusable, thankfully we were permitted to throw this junk."
• "The cooker was broken, 2 radiators didn't work alongside general boiler issues, the shower had issues."
• "1 month for the boiler and radiators to be fixed, having emailed numerous times without a response."
• "The actual issues aren't the problem here, we know that things break etc. etc. and maybe the previous tenants never reported them."
• "During the lockdown our agent showed a lot of willingness to get the sale done, despite himself being furloughed."
• "I would recommend being very careful with C&R. When we moved in, the flat was filthy."

Customer Experience

Pros:

• "Thank you for making it all real and honest."
• "Good experience securing a rental with C&R properties."
• "I’ve just started dealing with this agency and so far so great!"
• "Our letting experience with C& R property was very smooth and stressless."
• "I have worked as a solicitor for Rhyan at C & R Properties for a number of years."
• "I would recommend anyone who needs assistance in letting of a property to C&R & Garry."
• "When we arrived at the property we found it to be clean, tidy with very very minor maintenance needed."
• "Only just moving into a new property as a tenant, a few minor blips, but overall smooth experience."

Cons:

• "Shady people. From when we were told one price before our viewing and as soon as we were interested the price suddenly jumped up £50."
• "A lot of miscommunication and confusion from their team regarding availability of flats."
• "This is my second experience with letting agents in the UK, but I've found such a great difference with the previous one."
• "Overall the timeframe of this sale gave me a lot of concern and I would have liked to have seen it done much quicker."
• "AVOID THIS AGENCY. (Reposting this review because I've noticed they've created another Google page."
• "Been a tenant for over a year and never had an issue with communicating with the agency and getting my problems solved."
• "Big shout out to Chelsea who was fab whenever we needed assistance."
• "We had Scott show us our place on whitworth street, he has a friendly demeanor to him."