Address: 24-26 Church Gate, Loughborough, LE11 1UD, United Kingdom
Phone: +441509611887
Rating: 4.4
based on 193 reviews.
Property Management
Pros:
"I have been a tenant of Leaders(Sinclairs) for the past 15 years. During that time I have had excellent service from the Loughborough Branch with regard to any issues/repairs etc at the property we rented."
"The Leaders team at Loughborough have been handling letting quarterly checks and checkouts for us for quite some time now. We have found them to be helpful, responsible and professional."
"Leaders have rented my property for over 10 years and have always been very professional."
"Multi landlord here, Jade Brasiewicz in the Loughborough office manages my properties, she is professional, thorough and I trust what I leave in her hands will get dealt with and nothing is left unturned, communication is always followed and I am kept up to date."
"Our property manager Jade Brasiewicz has always been amazing and ensures our repairs and queries are dealt with swiftly."
"Jade has been one of the few property managers who has always kept us informed of what was happening; both good and bad news!!!"
"Iara Tomas has been a dream to liaise with when it comes to property maintenance, I am comfortable and confident she is looking after my property!"
Cons:
"As I am an overseas landlord and currently live in Australia, I chose Leaders to manage my property based on reviews on here. Unfortunately (from my experience) their management service leaves much to be desired."
"We have rented through Leaders since February this year, and our property has had significant roof issues including extensive leaking and water damage whenever it rained."
"Unfortunately we are not happy with Leaders as a letting company, over the many years they have managed our property we have had issues with Leaders accounts department who are a law to-themselves."
"Leaders Estate Agents = Shocking. My property manager leaves the business (that is ok), but no one takes over management, I pay Leaders to manage my rental property, and no one is doing it."
"The tenant who has just vacated our flat, left without doing any cleaning of carpets, oven, hob and extractor hood."
"Furthermore, my property required re-painting, Leaders recommended BC Decorators (from Leicester) BC then drip paint on my floorboards, my carpet, paint is bubbling, and Leaders do not care or attempt to resolve it with BC Decorators."
"Service requests lie pending for weeks and no one cares despite repeated calls/emails."
Customer Service
Pros:
"Rhiana, a trainee letting negotiator among the team was very patient, always positive, so polite and helpful."
"An all round great service, from an early introduction from Julie Moore that was seamless from our previous dealings with Leaders from Sales to Lettings."
"Many thanks to Jade for all of her help with my enquiries regarding my rental property - how refreshing that she took the promised action and followed up in such a timely manner, with a very pleasing outcome."
"The lady who met us there was extremely helpful, very friendly and answered any questions we had."
"Trudi Bridge at Leaders has always responded to me quickly with any queries, concerns I've had and got back to me as soon as possible with a definitive answer."
"Emma is professional, polite & super helpful."
"Anna quickly brought me up to date, and has continued to keep me informed, so that I feel confident that everything is being attended to."
Cons:
"This deposit I needed for another place that I had found which has now fallen through because of the terrible service provided by Leaders."
"A real shame they weren’t interested."
"I think they aren't professionist, they help Landlord and interest just Landlord."
"Don't bother... they don't reply to your enquiries, they don't ring you back when they promise they will and you end up missing out on the property you're interested in!"
"The worst agents I have ever experienced..... Please do not use these agents.. They bring shame on the industry and have no morals and deny all duty of care."
"Called to book a viewing on a room the process took a little long than I would have liked but I liked the property so I waited to get a viewing which took around 2 weeks to get once I got it I went to my viewing to find out the room was already taken and the landlord wasn't renting it out so after all this it just ended up being a waste of time."
"Miserable service! Instead of facilitating communication between tenant and landlord, they act as an actual roadblock."
Letting and Sales
Pros:
"I strongly recommend Leaders to hunt rental properties."
"Would definitely recommend using Leaders."
"The service we received from Leaders goes beyond the scope of a simple review, GOLD STANDARD."
"The Sales Team here are second to none. Many thanks to Matt, Julie and all their team for their outstanding service."
"Very easy agent to work with. Ben Dent provided excellent service and made our move in easy and smooth."
"Couldn’t ask for better letting agents, Ben and Tara have been incredibly friendly, communicative and organised."
"I would thoroughly recommend Leaders to anyone looking to buy/sell/let/rent their property as the service I have received and continue to receive is exemplary."
Cons:
"The worst problem is our (only!) toilet. It has broken twice and been fixed twice within the first 6 months of renting."
"I am quite worried what charges we are going to be faced with at the end of our tenancy."
"they still had my deposit after 27 days I leaved the flat. don't recommend this agency"
"Shameful. Rented a flat through leaders last July, all was fine for around 2 weeks until it started leaking literal urine from light fittings in all rooms."
"This has totally put us off renting out again with Leaders."
"Upon rescheduling the person who was to give me the viewing didn't even know how much rent they charged, struggled to enter the property, gave me false information on the property."
"Don’t bother with this company, they will take your holding deposit for one hour then if they reject you they will keep the money."