McDonald's Reviews Summary

Customer Service

Pros:

• "5 stars for their employer Ivy. This lady went above and beyond to help us today."
• "The shift manager maliha is always happy and helpful even when she's rushed off her feet."
• "One of the ladies working (Kay) was also helpful."
• "The young lady apologised for lateness and was very friendly."
• "Yesterday a very nice lady at the door named Clare she was very nice, sweet and very kind."
• "The staff are always so lovely and polite."
• "Great young boy Stefan that served us couldn't do more to please me and my six year old. He is excellent and should be proud."

Cons:

• "Miserable and slow lady on the shop floor not able to keep up as the store was dirty and took forever to clean tables..."
• "Chloe / Khloe or however she spells her name, really seems a little angry at the world."
• "The staff are rude… I mean really really bad."
• "Staff need serious training."
• "very poor customer service.they work there as they own it! rude and very condescending."
• "This is a terrible store staffed by what i can only guess are mentally handicapped oxygen thieves."
• "The workers stand around doing nothing instead of making the orders."

Order Accuracy

Pros:

• "Generally staff get the order right when going for drive-through."
• "It was a drive through order and we all got what we ordered quickly."
• "Atm due to quarantine there is only drive thru service but they are usually quick and the orders always correct."

Cons:

• "Everytime I order from this Mc Donald's on Uber eats without fail the order comes wrong. 9 times out of 10 I get half my order only..."
• "Also never answer their phones and usually get the order wrong."
• "They'll get your order wrong quite often too, on my last visit I paid for someone else's dinner."
• "Of 5 items, 2 were completely missing! and 1 was had the milkshake missing."
• "Every single time I come here something is missing or wrong."
• "Always get the order wrong. Missing items."
• "Some of the staff have been rude, very often foods have been missing or the incorrect food given."

Facility Cleanliness

Pros:

• "It was clean and tidy here."
• "The washrooms were clean and tidy."

Cons:

• "Read other reviews and thought oh common it can't be that bad, but honestly the worst McDonald's I have been to."
• "The worst McDonald’s in the UK, not even the stores in the centre of London are so dirty and disgusting like this."
• "Full of yobs and delivery drivers, shouting, and pushing you out of the way, dreadful."
• "Restaurant was filthy. Rubbish all over the floor of foos prep area and table are."
• "the toilets however were absolutely filthy. No toilet paper in the loos other than on the floor, no hand wash."
• "I experienced a filthy place today."
• "No toilet roll dirty toilets basins and floor."

Food Quality

Pros:

• "Can't beat a double sausage and egg mc muffin."
• "I love the apple pie."
• "The chips are always hot."
• "Food however is always hot and fresh."

Cons:

• "Food was COLD."
• "The food tasted stale and the buns tasted very old."
• "Food was poor chips had way to much salt, the big mac didn't even have the sauce in it."
• "Food is always over cooked with a burned grease flavour."
• "Very bad chips was so cold."
• "Food was luke warm, had to take my tea back due to the water being just warm."
• "Would never eat here again! Took grandkids for a treat, food was cold and my tea,! No plant based milk either."

Service Efficiency

Pros:

• "Used the drive thru, which is good because it moves really fast and sometimes you have someone out there taking orders on a tablet to make the process even faster."
• "Paid and collected our order in less than 5 mins."
• "The service was relatively fast."

Cons:

• "50 min wait on a drive through, which is pretty normal for this place."
• "Waited 1hr 30 mins for a delivery only for it to get cancelled."
• "Took half an hour to get your food ready."
• "Wait is always about 2 hours if it turns up at all."
• "Slowest drive through known to man, avoid if you're in a hurry."
• "You really do spend a lot of time stationary rather than moving through the drive through."
• "Waited 35mins for my take away order."